Scotiabank

Senior Manager, Issues Management

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • University Degree or equivalent in a relevant field.
  • Minimum of 5 years' experience in financial services, ideally in risk management or audit.
  • Strong understanding of bank policies and internal controls.
  • Mastery of analytical and problem-solving skills, results-focused.
  • Excellent organizational and time management abilities.
  • High computer literacy, especially in Microsoft Office applications.
  • Strong communication and relationship-building skills.

Responsibilities

  • Champion a customer-focused culture to enhance client relationships.
  • Maintain a comprehensive inventory of audit and regulatory findings.
  • Guide business lines in preparing for audits and reviews.
  • Ensure timely information and documentation is provided for reviews.
  • Challenge and review Management Action Plans for effectiveness and sustainability.
  • Monitor the status of remediation plans and report to senior management.
  • Coordinate with compliance and risk management teams for effective issue resolution.

Benefits

  • Inclusive culture fostering diversity and employee empowerment.
  • Accessibility initiatives to create a supportive work environment.
  • Opportunities for professional development and upskilling.
  • Competitive rewards including flexible vacation and immediate benefits.
  • Community engagement opportunities through various programs.
Full Job Description
Requisition ID: 254847

Contribute to the overall success of Enterprise Security Office and is responsible for centralized tracking, coordination, and oversight of audit and regulatory findings across the business. This role ensures issues are appropriately documented, action plans are robust, timelines are met, and remediation is sustainable. The incumbent will be responsible for providing Global Operations Operating Units/Issue Owners advice, support and counsel related to issues management of Audit, Second Line Testing (AML Risk/M&T, Compliance), RCSAs, Scenario Analysis Issues, SOX Control Weakness Issues and Management Self-Identified issues

Is this role right for you? In this role, you will:

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Lead and drive a client focused culture to deepen client relationships.
  • Maintain a comprehensive inventory of all audit and regulatory findings (Internal Audit, OSFI, U.S. regulators, external reviews). This requires coordination with the business areas, review of documents, identifying self-reported control gaps, liaising with the issue identifier and managing any follow-ups.
  • Guide/support business lines to prepare for upcoming audits and reviews:
  • Ensure all documentation and information requested by the reviewer(s) is provided on a timely basis.
  • Support with the documentation of and/or review of Management Action Plans, ensuring the plan(s) addresses/resolves the identified gaps/root causes and that the resolution is effective and sustainable.
  • Obtain, review and challenge completed issue closure packages prepared by the issue owner.
  • Ensure proper implementation of remediation activities and agreed upon management action plans have resolved the problem and addressed the underlying root cause of the issue.
  • Ensure the resolution is effective and sustainable and aligns with the examiner's recommendations and specific actions required for closure of the issue; and all specific evidence required for closure has been provided.
  • Obtain, review and challenge completed quarterly updates prepared by the Operating/Unit/Issue Owner, ensuring that resolution of the issue is still on track to meet the original resolution date.
  • Ensure the remediation being implemented resolves the problem and addresses the underlying root cause of the issue; and All applicable evidence has been provided.
  • Escalate any issues that will not be resolved by the original resolution date, seeking approval to extend the date.
  • Monitor the status of open remediation plans to support on-time closure, reporting status regularly to senior management on remediation plan effectiveness and timelinMaintain issue status reports/dashboards and provide status updates to executive management as needed.
  • Provide relevant Bank stakeholders with any information/documentation related to issues upon request.
  • Coordinate with Bank's 3 lines of Defense and actively engage with support functions : Compliance, AML, and SOX on behalf of the Issue Owners.
  • Follow up with management/Issue Owners to achieve completion of action plans within target dates.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champion a high performance environment and contributes to an inclusive work environmentess


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • University Degree or equivalent and a minimum of minimum of 5 years of experience in the financial services industry preferable in a global/matrix organization in risk management, project management, Audit and/or critical unit.
  • 5+ years financial services experience.
  • Sound knowledge in the Bank's policies, procedures, operations, organization and internal controls.
  • Flexible, analytical, strong problem-solving capability; focused on results and efficiency and able to work independently.
  • Strong organization and time management skills, with the ability to prioritize workload to meet deadlines.
  • High Degree of computer literacy and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Excellent presentation and communication skills both verbal and written.
  • Strong relationship competencies to build/maintain productive relationships with key stakeholders and business unit partners.


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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