Scotiabank

Senior Manager, Insurance Sales Support - Central

Scotiabank$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in insurance, wealth management, or financial services
  • 3+ years of leadership experience managing teams
  • possess a valid Insurance License
  • Bachelor's degree or equivalent experience
  • Strong knowledge of wealth management and insurance sectors
  • Experience in leading change initiatives and operational improvements
  • Industry accreditation (CSC, CFP, CLU) preferred

Responsibilities

  • Lead and develop a regional team of ISAs, SISAs, and AISAs
  • Oversee staffing, workforce planning, and capacity management for insurance roles
  • Partner with Regional Directors for effective sales and servicing support
  • Drive strategic leadership for initiatives enhancing insurance sales support
  • Promote best practices and operational efficiencies across teams
  • Develop industry insights to improve innovation and continuous improvement
  • Create a safe and compliant work environment adhering to organizational guidelines
  • Build a high-performance culture through effective people strategies

Benefits

  • Opportunities for professional development and career progression
  • Inclusive and collaborative team culture
  • Engagement in high-performing team dynamics
  • Access to industry insights and training resources
  • Supportive environment fostering innovation and continuous improvement
Full Job Description
Requisition ID: 266670

Purpose

The Senior Manager is responsible for contributing to the overall success of the Insurance business by providing strategic leadership and oversight of a regional team of Insurance Sales Associates (ISAs), Senior Insurance Sales Associates (SISAs), and Associate Insurance Servicing Advisors (AISAs). The role ensures a high level of sales and service support is delivered to Insurance Consultants while fostering a high-performing culture focused on coaching, development, operational excellence, and continuous improvement.

Accountabilities
  • Leads and develops a regional team of ISAs, SISAs, and AISAs across multiple advisory teams. This includes ensuring service level standards are achieved; providing ongoing coaching and leadership support; managing escalated employee and performance-related concerns; creating opportunities for professional development, collaboration, and best-practice sharing; supporting career progression; and fostering an engaged, inclusive, and high-performing team culture.
  • Oversees regional staffing, workforce planning, and capacity management for ISA, SISA, and AISA roles, working closely with Regional Directors and Insurance Advisory teams. This includes developing and maintaining a framework to effectively manage business growth, volume fluctuations, vacancies, and changing business priorities while ensuring appropriate support models are maintained.
  • Partners with Regional Directors to ensure Insurance Advisory teams have the sales and servicing support required to effectively manage business volumes, deliver exceptional client experiences, and achieve business objectives.
  • Provides strategic leadership in the design, development, and implementation of initiatives that enhance insurance sales administration support. This includes gathering feedback from Insurance Advisory teams, ISAs, SISAs, AISAs, and SWIS leadership; collaborating with colleagues across Canadian Wealth Management, business lines, and support functions; identifying opportunities for process improvement and operational efficiency; and overseeing the successful execution of projects and key deliverables.
  • Promotes consistency and best practices across supported teams by identifying operational efficiencies, leveraging technology and automation opportunities, and implementing scalable solutions that enhance advisor and client support.
  • Develops and maintains a strong understanding of industry trends, competitor practices, and emerging opportunities related to insurance sales support. This includes building external industry relationships and leveraging insights to drive innovation and continuous improvement.
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Consistently does the right thing to keep the Bank safe and fosters a culture where team members, colleagues, customers, and stakeholders feel comfortable speaking up and raising concerns.
  • Creates an environment in which the team pursues effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of business controls related to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Builds and sustains a high-performance environment by implementing people strategies that attract, retain, develop, and motivate talent. This includes fostering an inclusive culture, leveraging a coaching mindset, communicating business strategy and priorities, managing succession planning, and developing future leaders within the organization.
    Education, Experience and Other Information:
  • Minimum 5 years of insurance, wealth management, or financial services experience.
  • Minimum 3 years of people leadership experience managing multiple teams and/or leaders.
  • Insurance License.
  • University degree or equivalent experience.
  • Strong knowledge of the wealth management and insurance industries.
  • Demonstrated experience leading change initiatives, workforce planning, and operational improvement projects.
  • Industry accreditation such as CSC, CFP, CLU, or equivalent designation is considered an asset.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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