Scotiabank

Manager, Incident Response & Governance - Global Compliance

Scotiabank • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Certified Information Privacy Professional (CIPP) or relevant IT certification preferred
  • Undergraduate degree in business or IT
  • 4+ years of experience in financial services focusing on Privacy or Compliance
  • Expertise in global privacy and information security regulations
  • Strong organizational and analytical skills with experience in multi-tasking
  • Ability to analyze data trends for risk mitigation
  • Excellent communication skills for reporting to management

Responsibilities

  • Support the development and management of privacy policies and programs
  • Assist business units in managing privacy incidents and breaches
  • Maintain records of privacy incidents for legal compliance
  • Collaborate with other departments to resolve privacy incidents
  • Evaluate and resolve customer privacy complaints
  • Ensure timely and compliant access to information requests
  • Develop and deliver ongoing privacy training and awareness

Benefits

  • Opportunities for career advancement within the company
  • Comprehensive training programs
  • Collaborative work environment across departments
  • Support for continuous learning and professional development
  • Flexible working arrangements to enhance work-life balance
Full Job Description
Requisition ID: 272851

Purpose

Contributes to the overall success of the Enterprise Privacy Office in globally ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

The incumbent will support Scotiabank's privacy program and is accountable for: Assisting in the development and management of privacy policies and programs; providing training and awareness; and supporting business units in managing privacy complaints, inquiries, incidents and breaches. The incumbent will stay apprised of applicable federal and provincial privacy laws and monitor developments in privacy laws and regulations to promote the Bank's adaptation and compliance.

Specific accountabilities include:

Incident & Breach Management
  • Acting as the subject-matter expert supporting business lines to manage privacy incidents. This includes assessing severity, developing scripting and determining the root cause.
  • Addressing daily privacy escalations and significant incidents which may require collaboration with the Privacy Breach Management Team.
  • Maintaining accurate and complete records of privacy incidents and supporting documentation for legal and regulatory purposes.
  • Collaborating closely with other Bank stakeholders such as IT security and the business to respond to, investigate, and resolve privacy incidents.

Complaint Management
  • Acting as a resource and subject-matter expert for the Bank's customer-facing business lines and/or Centres to effectively manage privacy related customer complaints, including evaluating whether there has been a breach of customer privacy, assessing severity, developing scripts, and assessing whether systemic issues may have arisen, etc.
  • The incumbent will collaborate closely with the Escalated Customer Concerns Office (ECCO), Ask Operations, Customer Complaints Appeals Office (CCAO), Global Client Experience Centres (GECE), 1B Internal Controls Canadian Banking, 1B Internal Controls Wealth, Human Resources (HR), Employee Relations (ER), Fraud Management, Corporate Security among other units, to support complaint resolution.

Access to Information Requests
  • Supports the 1B Internal Controls teams in the review and approval of Access to Information Requests, working collaboratively with relevant business units to ensure timely and compliant fulfillment in accordance with applicable privacy legislation and regulatory requirements.

Training and Awareness
  • Assisting in the development and implementation of applicable internal and customer-facing privacy and related policies and guidelines.
  • Developing privacy training materials and other communications to increase employee understanding of Scotiabank privacy policies, procedures and legal obligations.
  • Delivering on-going privacy training and awareness to employees.
  • Working with business unit compliance officers to help promote awareness of "best practices" on privacy issues.

Monitoring and Oversight
  • Identifying privacy risks across business units and making recommendations, as well as communicating and following up on recommendations to stakeholders.
  • Monitoring key privacy and data protection legislation, analyzing compliance requirements, and making recommendations as needed.
  • Supporting the development of metrics and the related reporting to senior management and enterprise stakeholders.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.


Education/Experience
  • Certified Information Privacy Professional (CIPP), or Information Technology Certification is an asset
  • Undergraduate University Degree (preferably in business or Information technology)
  • 4+ years of experience in financial services, preferably with related work experience in Privacy or Compliance
  • Highly knowledgeable about global privacy and information security regulations, enforcement trends and best practices
  • Knowledge in risk management, privacy and compliance controls and customer dispute resolution strategies
  • Analytical and high organized with strong multi-tasking, documentation, and record-keeping
  • Familiar with information security concepts, and able to quickly understand and assess financial services technology, systems and processes.
  • Skilled in analyzing information from data sets and identifying trends and patterns to help create risk mitigation plans to drive business decisions.
  • Highly skilled in communicating both verbally and in writing to develop succinct and useful reporting on compliance issues for a management audience
  • Proficient in using Microsoft office applications
  • Able to solicit and keep the good will and cooperation of a wide range of individuals, including operational and senior management, while providing advice, guidance and strategic influencing on complex privacy compliance issues.
  • Spanish proficiency an asset


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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