Key Responsibilities
Leadership & Operating Model Transformation
- Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard’s enterprise risk posture.
- Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.
- Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.
- Serve as a visible IAM operations leader in executive, risk, and governance forums—articulating outcomes, risks, and operational maturity.
Operational Excellence & Automation
- Drive aggressive automation across IAM operational processes, including access provisioning, de‑provisioning, lifecycle events, certifications, and exception handling.
- Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.
- Partner with IAM engineering teams to ensure operability is designed in, not bolted on—shifting left on reliability, monitoring, and remediation.
- Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.
Global Delivery & Service Ownership
- Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
- Lead root cause analysis for operational issues and ensure systemic fixes—not workarounds.
- Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.
Cross Functional‑ Partnership
- Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.
- Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.
- Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.
Preferred Skills & Experience
IAM or Operations Expertise
- Experience operating IAM services at enterprise scale, including:
- Identity lifecycle management
- Access provisioning and certifications
- Directory services and authentication platforms
- Privileged and non‑privileged access operations
- Understanding control frameworks, operational risk, and audit readiness.
Automation & Modern Operations
- Proven success driving automation led‑ operational transformation in complex environments.
- Familiarity with DevOps/SRE concepts, infrastructure as code, and API d‑riven operations.
Leadership & Influence
- Demonstrated success leading multiregional‑ teams, with strong coaching and talent development skills.
- Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.
- Strong stakeholder management skills with the ability to influence without authority.
Preferred Qualifications
- 8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4–6 years in leadership roles.
- Track record of leading large‑scale operational or service transformation initiatives.
Why This Role Is Compelling
- Opportunity to define the future of IAM operations at Vanguard.
- High visibility role with direct impact on security, client trust, and business enablement.
- Ability to build something enduring—not just run what exists today.
- Work alongside senior leaders across cybersecurity and technology on mission critical‑ initiatives.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
