Senior Manager, Member Enrolling & Billing Operations is responsible for leading multiple operational teams supporting member enrollment & billing; as well as leading operations within the Provider Enrollment area as well. This leader will drive operational excellence, client satisfaction, quality, productivity, and continuous process improvement while developing a high-performing team. Key responsibilities: - Lead managers and supervisors responsible for member enrollment & billing operations - Drive achievement of client SLAs, quality metrics, productivity and financial targets - Partner with clients and internal stakeholders to identify operational improvements - Coach and develop leaders while fostering a culture of accountability and continuous improvement - Monitor operational performance through reporting and key performance indicators - Manage staffing, workforce planning, and capacity forecasting - Identify opportunities for automation, standardization, and process optimization - Manage escalations and implement corrective action plans to improve client satisfaction Qualifications Preferred Qualifications: - Bachelor's degree in Healthcare Administration, Business Administration, or a related field - 7+ years of leadership experience in healthcare operations - 3+ years leading managers or senior-level leaders - Experience supporting payer operations - Strong understanding of the healthcare provider lifecycle and payer operations - Experience in provider data management, credentialing, member enrollment, claims or related healthcare operations - Proven ability to manage large operational teams Additional Information