American Express

Senior Manager - Global Lounge Design Strategy

American Express$120K — $150K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7-10 years of experience in commercial interior design or branded environmental design.
  • Passionate and knowledgeable about branded hospitality experiences.
  • Strong grasp of design principles for permanent physical spaces.
  • Ability to create and communicate purposeful design narratives effectively.
  • Familiar with space planning, floorplans, and furniture arrangements.
  • Understanding of production and construction processes and related documentation.
  • Skill in interpreting architectural and interior design drawings.

Responsibilities

  • Collaborate with internal and external teams to enhance Card Member spaces through design.
  • Manage environmental brand direction and oversee design from audit to post-construction.
  • Liaise with design agencies and architects, providing creative briefings and design direction.
  • Support business units with design updates and planning exercises.
  • Participate in all communication and meetings related to project progress.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% company match on retirement savings plan
  • Free financial coaching and support
  • Comprehensive medical, dental, and vision insurance
  • Flexible working arrangements
  • 20+ weeks paid parental leave for all parents
  • Free access to on-site wellness centers
  • Confidential counseling support through Healthy Minds program
  • Career development and training opportunities.
Full Job Description
Job Description

Role:

The Branded Environments team is responsible for setting the vision for how the American Express brand is expressed in physical spaces and 3D applications, drawing upon the brand's visual identity and strategic principles, and ultimately building brand value. The team manages branding and design from concept through construction, ensuring the design intent and desired brand experience remain intact.

The Sr. Manager - Branded Environments will be responsible for leading the design strategy and development of Card Member facing physical spaces, primarily in airports and travel-related segments. They will work in tandem with an existing team of managers leading branded environments projects across the globe.

Responsibilities

  • Collaborate with internal American Express teams and external agencies to optimize our Card Member spaces, leveraging design as a catalyst to continuously bring the brand to life in new and memorable ways
  • Manage the environmental brand direction and design oversight for all stages of design throughout:
    • Existing space audit
    • Conceptual design
    • Design development
    • Drawing reviews and submittals
    • Construction / fabrication
    • Post-construction and punch
  • Liaise with interior design agency and architect partners as they interpret and execute on our design vision - creative briefing, defining project asks, providing design direction, creating requests for proposals, and leading status updates
  • Support internal American Express business units (product, operations, and real estate) with design status updates, planning exercises, and timely deliverables
  • Participate in all team meetings, reviews, phone calls, and communication between project teams


Qualifications

  • 7-10 years of experience in commercial interior design, branded environmental design, or similar discipline
  • Passionate, curious, and knowledgeable about great branded hospitality environments and experiences
  • Strong sense of design principles and understanding of permanent physical space design with a brand lens
  • Ability to craft and communicate a purposeful design narrative that drives feedback and the decision-making process
  • Familiarity with space planning, floorplans, furniture planning, and adjacencies
  • Understanding of production and construction processes, including documentation, timelines, budgeting, and terminology
  • Ability to read and interpret interior / architectural design drawings, construction drawings, and technical documentation
  • General knowledge of furniture and material specifications
  • Understanding of cost analyses, risks, tradeoffs, and prioritization
  • Ability to clearly communicate design solutions both verbally and visually to influence stakeholders with varying degrees of subject matter expertise
  • Ability to manage multiple projects in various phases simultaneously, meeting budget and timeline expectation
    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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