American Express

Senior Manager - Digital Product (SBS Card & Spend Experiences)

American Express$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in digital product strategy or management, preferably in financial services.
  • Strong analytical skills to interpret industry trends and business opportunities.
  • Ability to focus on customer needs while driving business results.
  • Deep understanding of card products and small business financial requirements.
  • Proficient in project management and leading cross-functional initiatives.
  • Comfortable operating in ambiguous environments and driving innovation.
  • Strong relationship management skills and proficiency in data analysis tools.
  • Bachelor's degree required.

Responsibilities

  • Define and shape the strategy and roadmap for the digital card and spend management.
  • Lead the development of customer-focused spend management journeys from concept to delivery.
  • Develop insights and capabilities to help customers manage their spending effectively.
  • Collaborate with teams to enhance card controls for improved customer management.
  • Identify and leverage third-party platform integrations to streamline workflows.
  • Advance the expense management agenda by developing priority capabilities.
  • Utilize data analytics and experimentation to optimize user experiences and set strategic priorities.
  • Shape the mobile and web channel strategies based on consumer behavior and needs.

Benefits

  • Competitive base salaries.
  • Bonus incentives.
  • 6% Company match on retirement savings plan.
  • Free financial coaching and financial well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements.
  • 20+ weeks of paid parental leave for all parents, regardless of gender.
  • Free access to global wellness centers staffed with healthcare professionals (depending on location).
  • Free confidential counseling support through the Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Job Description

The Senior Manager, SBS Digital Card & Spend Experiences will own the strategy and cross-product delivery agenda for Spend Management and the end-to-end digital Card experience, with a focus on making it easier for customers to understand, manage and take action on their business spend.

Responsibilities

  • Define Digital Card & Spend strategy: Shape the strategy and roadmap for Spend Management and the end-to-end digital Card experience
  • Lead Spend Management journeys: Translate customer needs into prioritized experiences and drive them from concept through delivery
  • Advance spend insights: Develop capabilities that help customers understand, categorize and take-action on their spending
  • Evolve Card Controls: Partner with the Employee Card and Virtual Card teams to enhance controls for customers to manage spending
  • Enhance third-party integrations: Identify opportunities to connect relevant external platforms into customer workflows
  • Advance Expense Management agenda: Develop near-in capabilities that address priority expense-management needs
  • Drive analytics & experimentation: Use EDX insights, testing and performance data to optimize experiences and inform priorities
  • Shape channel strategy: Define the appropriate roles of mobile and web based on customer needs and behavior


Qualifications

  • Experience in digital product strategy or management, including end-to-end strategy to execution, preferably in financial services
  • Strong analytical skills, and a demonstrated ability to interpret business and industry trends to identify opportunities and recommendations.
  • Proven ability to simultaneously maximize customer centricity with driving business results
  • Strong understanding of card products and small business financial needs
  • Excellent project management skills with ability to lead cross-functional initiatives
  • Comfort in ambiguity with an ability to learn quickly, "connect the dots", challenge and innovate, and drive results.
  • Excellent relationship management skills - proven ability to build and strengthen relationships across all levels, both internally and externally. Proficiency in Excel, PowerPoint, and data analysis tools
  • Bachelor's degree
  • NY or Atlanta-based position (hybrid) with occasional travel

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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