American Express

Senior Manager - Digital Product Management

American Express$130K — $160K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven self-starter thriving in fast-paced environments
  • Creative problem-solver adept at navigating ambiguity
  • Experience leading cross-functional teams in a matrixed organization
  • Strong technical aptitude for translating business needs into tech requirements
  • Detail-oriented with a focus on process improvement and innovation
  • Solid understanding of lending and card business drivers
  • Exceptional communication skills for complex topics across leadership levels

Responsibilities

  • Lead the launch of new products and features to drive business results
  • Identify and address customer needs through innovative solutions
  • Oversee concept development and end-to-end customer experience design
  • Develop products by integrating research and market analysis
  • Negotiate effectively across diverse teams for alignment
  • Collaborate with Technology for best-in-class delivery
  • Monitor post-launch data and feedback for growth strategy
  • Enhance product development processes for improved efficiency

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% company match on retirement savings plan
  • Free financial coaching and support
  • Comprehensive health insurance benefits
  • Flexible working model options
  • 20+ weeks paid parental leave for all parents
  • Access to onsite wellness centers (where available)
  • Free counseling support through the Healthy Minds program
  • Career development opportunities
Full Job Description
Job Description

The Consumer New Product Development (NPD) team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role has high visibility and broad exposure to all critical areas of the Consumer business.

Responsibilities

  • Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results, improve customer experiences, and increase agility in product development
  • Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs
  • Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch
  • Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology. Integrate customer research, usability studies and market analysis into actionable product requirements
  • Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance
  • Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes
  • Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy
  • Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness


Qualifications

  • Self-starter with track record of excelling in a fast-paced environment
  • A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus
  • Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
  • Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements
  • Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities
  • Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
  • Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains
  • Experience with product ownership in an agile or scaled agile delivery environment is a plus
  • Experience working with Microsoft office suite (Excel, Visio, Powerpoint, Word)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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