American Express

Senior Manager Data Analytics

American Express$120K — $160K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Postgraduate degree in business, economics, statistics, mathematics, engineering, or finance preferred
  • Minimum 3 years of analytics experience, especially in quantitative analysis and statistical techniques
  • Strong problem-solving skills to translate data insights into business strategies
  • Excellent communication skills for storytelling to diverse audiences
  • Team player with experience in global collaborations
  • Proficiency in SQL, Python, Adobe Analytics, and data visualization tools like Tableau or Power BI
  • Experience in data integrations and advanced analytics delivery

Responsibilities

  • Drive strategic analyses to enhance efficiency in the US Consumer Shop segment
  • Collaborate with the broader team to shape hypotheses and foster experimentation culture
  • Lead analytics initiatives to create superior digital user experiences and acquisition outcomes
  • Establish and track KPIs for assessing acquisition experiences
  • Support new product and capability development
  • Present insights from product launches to optimize user journey
  • Manage relationships to enhance enterprise value through analytics use cases

Benefits

  • Opportunities for professional development and growth
  • Work in a collaborative and innovative team environment
  • Access to cutting-edge tools and resources
  • Flexibility in work arrangements
  • Potential for visa sponsorship depending on position needs
Full Job Description
Job Description

How will you make an impact in this role?

The Enterprise Acquisition Products and Platforms (EAPP) team operates with mission to create customer centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EAPP is the integration of diverse skills across all its remits.

The Acquisition Analytics team within the broader Enterprise Digital Experimentation & Analytics (EDEA) team in EAPP supports optimization of our acquisition experiences (Shop, Member Get Member, Apply, Global Post-Approval, etc.) through insights and experimentation. The team specializes in using data driven insights and best experimentation practices around digital product usage to drive improvements in customer experience, to deliver higher satisfaction and business value.

This Manager role will report to the Director of Acquisition Experiences and will be based in New York. The candidate will be responsible for spearheading the US Consumer Acquisition Analytics, driving optimized experiences across our core acquisition journey domains.

Responsibilities

  • Drive strategic analyses to uncover actionable insights for the Prospect & Customer segments, focused on driving US Consumer Shop efficiency and therefore boost business revenue
  • Partner with the broader team closely to inform hypotheses, and drive the culture of experimentation on Consumer Shop
  • Spearhead analytics focused on creating best-in-class digital user experience & maximizing acquisition outcomes
  • Define and build KPIs to monitor performance of acquisition experiences
  • Support the development of new products and capabilities
  • Deliver readout of new launches uncovering insights and learnings that can be utilized to further optimize the journey
  • Managing the Content Square relationship, drive evolution & acceleration of use cases to optimize Enterprise value


Qualifications

  • Post graduate degree in business, economics, statistics, mathematics, engineering or finance preferred
  • Minimum 3 years of relevant analytics experience with a background in quantitative business analysis and statistical techniques; experience in risk analytics, digital analytics and design of experiments preferred
  • Excellent problem-solving skills and the ability to translate technical findings into business-relevant insights
  • Strong communication skills, with experience supporting storytelling efforts for diverse audiences
  • Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe
  • Proficiency in SQL, Python, Adobe Analytics, data visualization tools such as Tableau or Power BI, and experience with experimentation tools strongly preferred
  • Experience working on data integrations with partners, with a track record of consistently delivering results though developing advanced analytics and platforms
  • Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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