Adobe Professional Services is seeking a senior leader to drive the next phase of growth, transformation, and operational excellence across our Content & Commerce practice.
This role is responsible for the leading delivery business for Content & Commerce with lens to take accountability in Customer, Business, People and Practice management. Success requires the ability to create clarity, urgency, accountability, and executive confidence while operating in a fast-moving environment undergoing significant business and technology transformation.
The ideal candidate is not simply a delivery leader, but a business leader who can translate strategy into execution, drive organizational effectiveness, improve customer outcomes, and build a culture of ownership and accountability.
What You'll Do
Business Leadership & Practice Transformation
• Lead practice-level initiatives focused on quality, operational excellence, customer outcomes, and business performance.
• Drive organizational transformation, change adoption, and continuous improvement initiatives.
• Establish clear priorities and ensure execution against strategic objectives.
• Create visibility into business health, risks, opportunities, and performance trends.
• Develop and communicate recommendations to senior leadership regarding practice priorities and investments.
Customer Success & Escalation Leadership
• Serve as a senior leader during customer escalations and critical account situations.
• Drive proactive risk identification, mitigation planning, and customer confidence.
• Partner with Sales, Customer Success, Product, Engineering, and Delivery organizations to improve customer outcomes.
• Establish a culture focused on prevention rather than recovery.
Operational Excellence
• Drive consistency, governance, and accountability across the practice.
• Improve delivery quality, predictability, utilization, and operational performance.
• Ensure appropriate inspection, measurement, and follow-through of key initiatives and customer engagements.
• Identify inefficiencies and implement scalable improvements.
People & Leadership Development
• Lead, coach, and develop managers and senior consultants.
• Build leadership depth and succession plans across the practice.
• Foster a culture of ownership, accountability, collaboration, and continuous learning.
• Drive performance management, career development, and talent planning.
Go-To-Market & Business Readiness
• Partner with Product, Engineering, Sales, and Practice leadership to ensure delivery readiness for evolving offerings.
• Provide perspective and input on delivery models, customer adoption, enablement, and operational scalability.
• Help shape repeatable frameworks, methodologies, and best practices.
What You Need to Succeed
• Proven experience leading consulting, professional services, customer success, or delivery organizations.
• Demonstrated success leading through ambiguity, organizational change, and business transformation.
• Strong executive communication and stakeholder management skills.
• Ability to influence and drive accountability across organizations without relying on formal authority.
• Experience managing customer escalations and complex stakeholder environments.
• Strong business acumen with the ability to connect operational decisions to customer and business outcomes.
• Demonstrated ability to create urgency, maintain momentum, and drive execution across teams.
• Excellent coaching, leadership, and talent development capabilities.
Preferred Qualifications
• Experience with Adobe Experience Cloud, AEM, Edge Delivery Services (EDS), or related Content Management platforms.
• Experience leading content, digital experience, customer experience, or consulting practices.
• Familiarity with modern delivery methodologies, AI-assisted delivery, and organizational transformation initiatives.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $154,400 -- $289,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $200,200 - $289,900In New York, the pay range for this position is $200,200 - $289,900In Illinois, the pay range for this position is $179,400 - $259,800In Washington, the pay range for this position is $198,700 - $287,650
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
