Royal Bank of Canada

Senior Manager, Client Onboarding and Risk Management

Royal Bank of Canada$100K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • University degree or equivalent experience
  • Proven ability to manage multiple initiatives simultaneously
  • Demonstrated business agility and problem-solving experience
  • Proactive and analytical mindset
  • Knowledge of AML risk and regulations (nice to have)
  • Comfort with varying communication levels within the organization (nice to have)

Responsibilities

  • Manage the Business High Risk Client portfolio and develop related policies
  • Ensure compliance with AML laws and minimize client impact
  • Lead client onboarding and remediation activities
  • Provide subject matter expertise and advisory support
  • Support audit and compliance reviews and address policy gaps
  • Collaborate with internal teams to improve client satisfaction
  • Accountable for dashboard reporting and SLA tracking

Benefits

  • Ability to make a difference and lasting impact
  • Dynamic and collaborative work environment
  • Opportunities to engage in challenging work
Full Job Description
Job Description

What is the opportunity?

The Senior Manager, Client Onboarding and Risk Management will join a National Office business banking product team and will be accountable for the execution and delivery of Commercial Banking's High Risk Client program. You will support the development of programs, policies and procedures as it relates to client onboarding and account opening for higher risk business clients.

This will be an 18 month fixed-term contract position covering a maternity leave.

What will you do?
  • Manage the Business High Risk Client portfolio, including developing policies and processes around onboarding and maintenance/monitoring of High Risk Client types and segments.
  • Ensure the High Risk Client program is compliant with AML laws and regulations while minimizing the potential impact on our clients.
  • Lead and conduct client onboarding requests and remediation activities to ensure ongoing assessments of risk appetite and partnering with Enterprise AML on their HRC programs.
  • Provide general subject matter expertise and support day-to-day advisory and policy related requests in the G2-1 policy inbox.
  • Support audit and compliance reviews and action plans to address policy gaps, issues and opportunities
  • Work with internal groups to lower error rates, improve service levels, and increase reliability to continually improve Client Satisfaction levels
  • Accountable for dashboard reporting including tracking to SLAs for files decisioned (including approvals, declines and/or de-market) as well as highlighting trends and issues.
  • Support Director, BDA & Client Risk Management with day-to-day governance over G2 policy, any related special initiatives including emerging regulatory initiatives or in support of the broader Business Deposit Account & Operating Services goals and objectives as needed.


What do you need to succeed?

Must have:
  • University degree or equivalent experience
  • Proven ability to manage multiple initiatives simultaneously
  • Demonstrated business agility and problem-solving experience and proactive, analytical mindset


Nice to have:
  • Experience & knowledge of AML risk and regulations
  • Professional demeanor and comfort with verbal and written communication to different groups within the organization and varying seniority levels, including front-line advisors and sales teams


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work


Job Skills
AML Policies, Anti-Money Laundering (AML), Onboarding, Risk Policies

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-08-18

Application Deadline:

2026-09-01
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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