Scotiabank

Senior Manager, Client Growth Strategy - Tangerine

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education in marketing or business administration.
  • Multiple years of management experience in Channel Marketing or Customer Strategy.
  • Strong ability to build comprehensive strategies and proposals.
  • Expertise in analyzing large data sets for strategy formulation.
  • Demonstrated success in cross-functional program delivery.
  • Understanding of Retail Products financials and P&L.

Responsibilities

  • Lead strategies to win long-term primary banking relationships.
  • Develop multi-channel outreach to enhance cross-sell opportunities.
  • Drive innovation for better client personalization initiatives.
  • Measure and track performance with analytics on key KPIs.
  • Conduct deep-dive analysis for opportunity identification in programs.
  • Lead planning and presentations with various stakeholders.
  • Foster a client-focused culture within the team.

Benefits

  • Be part of a diverse and inclusive community of innovators.
  • Make a significant impact on game-changing initiatives.
  • Access thousands of online and in-person learning experiences.
  • Comprehensive benefits programs that support wellbeing and financial goals.
Full Job Description
Requisition ID: 264831

What you will be doing:

As the Senior Manager, Client Growth Strategy, you will have the exciting opportunity to lead strategies and program management with a focus on winning long-term primary banking relationships while also finding opportunities to deepen client relationships on multiple projects. You will also focus on leveraging data and identifying where clients are in their relationship with Tangerine and developing client centric multi-channel outreaches to drive multi-product cross-sell, client engagement and Primacy. The role will require strong collaboration with squads and cross-functional teams, owning key KPIs and ensuring that strategies and tactics are achieving the targets.

Is this role right for you? In this role, you will be:
  • Be a business owner of a squad and key KPIs
  • Build always-on multi-channel outreaches to drive new cross-sell penetration rates, growing balances with existing clients and identifying multi-product cross-sell opportunities
  • Continue to have an appetite to drive innovation to make programs better and be laser focused on increasing client personalization leveraging existing and new capabilities along with key data insights about our clients and priority segments
  • Track and measure performance across programs with analytics and key partners on a monthly/quarterly basis and socializes with key stakeholders across multiple levels at the Bank
  • Conduct deep-dive analysis with available client dashboards and analytics to identify new opportunities to enhance existing programs and stand up new programs
  • Lead various Steerco's, quarterly/annual planning and larger presentations with stakeholders across the bank
  • Lead and drive a client focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Championing a client- obsessed culture
  • Leveraging a growth mindset, embracing learning and continuous improvement
  • Contributing to a dynamic workplace fostering trust, integrity and inclusion
  • Removing obstacles to drive momentum across teams


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Post-secondary education in a related field; marketing or business administration preferred
  • Multiple years of management experience, including in Channel Marketing, Channel Programs, Customer Strategy, or Product/Program Management
  • Strong ability to build comprehensive strategies and proposals
  • The ability to analyze large data sets and derive insights to drive strategy and post-mortem conclusions
  • Strong organizational change management orientation
  • Strong strategic thinking and results focus skills
  • Demonstrated success in working cross-functionally to deliver large, multi-faceted programs
  • Understanding of Retail Products financials and P&L
  • Strong understanding of client personalization and offline, online and assisted channels
  • The ability to own, motivate and drive large programs across multiple stakeholders
  • Strong relationship management and collaboration skills
  • Strong presentation deck building and delivery skills with partners and senior leadership audiences
  • Comfort and confidence adapting to new tools and ways of working
  • AI fluency
  • A craving to contribute to a high-performing team
  • Ability to drive results in periods of change
  • Track record of fostering an inclusive culture

What's in it for you?
  • You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
  • We are creating something game changing and you get to make your mark on it.
  • You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
  • From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*


*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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