Royal Bank of Canada

Senior Manager, Business Process Management

Royal Bank of Canada$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Operations, or related field
  • 5+ years of experience in Finance, accounting, or Product Control
  • 2-3 years in business process improvement or operational transformation
  • Proficiency with process modeling tools and strong Excel/data analysis skills
  • Experience leading transformation initiatives and technical delivery programs
  • Expertise in BPM methodologies and change management frameworks
  • Strong ability to lead and influence cross-functional teams at various levels

Responsibilities

  • Lead analysis and re-engineering of business processes to enhance efficiency
  • Oversee IT program delivery, ensuring scalable technology solutions are implemented
  • Champion large-scale transformation and finance modernization projects
  • Build and motivate cross-functional teams to execute complex initiatives
  • Establish governance structures for program delivery and risk management
  • Develop relationships with executive leadership and act as a trusted advisor
  • Conduct engagement sessions to ensure stakeholder alignment and requirements gathering

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Supportive leaders focused on your development
  • Opportunity to make a meaningful impact
  • Dynamic and collaborative work environment
  • Flexible work/life balance options
  • Challenging and engaging work opportunities
Full Job Description
Job Description

WHAT IS THE OPPORTUNITY?

You will be a Senior Manager driving process transformation and technical delivery initiatives across Global Product Control. In this role, you'll lead cross-functional teams to optimize business processes, oversee program delivery pipelines, and drive strategic change management while ensuring compliance and operational excellence. You'll translate executive vision into actionable strategies, manage complex stakeholder relationships, and capture quantifiable business value from modernization efforts.

WHAT WILL YOU DO?

  • Lead Business Process Management (BPM) Strategy: Analyze and re-engineer business processes to improve efficiency and reduce costs; implement process optimization tools, automation initiatives, and standardization programs to align with organizational objectives
  • Manage Program Delivery & Execution: Oversee IT program pipelines, ensuring timely delivery of scalable and resilient technology solutions; manage implementation of automation tools, data platforms, and analysis systems; prioritize workstreams and escalate risks to leadership
  • Drive Transformation Initiatives: Champion large-scale transformation programs including finance modernization and process re-engineering; develop and execute change management strategies to ensure stakeholder alignment, adoption, and sustained improvements
  • Lead Cross-Functional Teams: Build and motivate teams to deliver complex initiatives; foster collaboration across departments and influence decision-making at senior levels
  • Establish Governance & Accountability: Develop governance structures to oversee program delivery, risk management, and issue resolution; implement performance monitoring systems using PowerBI, Confluence, and JIRA to track metrics and communicate outcomes
  • Stakeholder Engagement: Build relationships with executive leadership and department heads; act as trusted advisor on process, technology, and change initiatives; conduct engagement sessions to gather requirements and ensure organizational buy-in


WHAT DO YOU NEED TO SUCCEED?

Must-Have

  • Bachelor's degree in Business, Finance, Operations, or related field
  • 5+ years experience in Finance, accounting or Product Control with 2-3 years of experience in business process improvement, process analysis, or operational transformation
  • Proficiency with process modeling tools and strong Excel/data analysis capabilities
  • Proven experience leading transformation initiatives, process re-engineering, and technical delivery programs
  • Strong expertise in BPM methodologies, change management frameworks, and IT program delivery best practices
  • Demonstrated ability to lead, mentor, and influence cross-functional teams at multiple organizational levels
  • Strategic thinking with strong problem-solving and adaptability skills
  • Proficiency in process analysis tools, automation platforms, and business intelligence (PowerBI, JIRA, Confluence)
  • Excellent communication skills; ability to translate complex concepts for diverse audiences
  • Understanding of generative AI applications in accelerating analysis and solution delivery


Nice-to-Have

  • Experience with generative AI tools and prompt engineering for business applications
  • Familiarity with project portfolio/pipeline management tools (JIRA, Azure DevOps, or similar)
  • Experience quantifying financial benefits from process improvements and transformation initiatives
  • Exposure to RPA, data integration, or process automation technologies
  • Prior Finance, accounting or product control experience.


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work


#LI-POST

Job Skills
Accounting, Business Analytics, Financial Accounting Systems, General Ledger Administration, Group Problem Solving

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

OFFICE OF THE CFO

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-28

Application Deadline:

2026-06-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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