Scotiabank

Senior Manager, Branch Technology Enablement

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree in Business, Economics, or related field, or equivalent experience.
  • 7+ years of experience in financial services, retail banking, or digital banking.
  • Strong skills in communication, both written and verbal, with the ability to create executive-ready materials.
  • Proven ability to build cross-functional relationships and influence stakeholders.
  • Experience leading change management initiatives in complex environments.
  • Strong project management skills, capable of handling multiple stakeholders and timelines.
  • Strong organizational skills with attention to detail and sound judgement.
  • Analytical skills to translate data into actionable outcomes.
  • Experience in delivery governance including scope and operational readiness.
  • Familiarity with AI-enabled technologies and their application in businesses.

Responsibilities

  • Champion a customer-focused culture to enhance client relationships.
  • Partner with technology teams to define priorities for branch platforms.
  • Drive execution of the branch modernization roadmap with a focus on delivery readiness.
  • Lead delivery efforts, ensuring improvements in client and employee experiences.
  • Contribute to long-term strategy addressing branch operational needs alongside key departments.
  • Own governance and reporting for business delivery, managing scope and budgets effectively.
  • Prepare executive-level updates on delivery status and operational impacts.
  • Oversee change management communications, ensuring stakeholder readiness and engagement.
  • Provide input on vendor evaluations for branch technologies.
  • Support other team initiatives as prioritized.

Benefits

  • Work in a standard office-based environment with non-standard hours common.
  • Limited domestic travel required.
Full Job Description
Requisition ID: 267463

Contributes to the overall success of the Operational Excellence team within Channel Performance, Canadian Banking, ensuring individual goals, plans, and initiatives are executed in support of business strategies and objectives.

Reporting to the Director, Operational Enablement & Service Effectiveness, this role leads the business delivery of technology that transforms the branch network and enables effortless experiences for clients and employees. It owns end-to-end outcomes for foundational branch platforms and journeys-driving timely, high-quality, resilient delivery and strong operational readiness. Working in close partnership with Canadian Banking Technology, the role brings together delivery discipline, change leadership, and cross-functional alignment to realize measurable business impact. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Partner with Canadian Banking Technology to define priorities and deliver resilient branch platforms and capabilities; serve as the business product owner for branch technology
  • Drive execution of the branch modernization roadmap-translating strategy into delivery-ready requirements and maintaining tight feedback loops across engineering, infrastructure, and the business
  • Lead business delivery across planning, testing, deployment, and stabilization to improve branch client and employee experiences
  • Contribute to long-range strategy and partner with Procurement, Real Estate and Technology to address complex branch needs
  • Have knowledge about the Bank's Operational Readiness (OR) standards and process to ensure business needs are met
  • Own delivery governance and reporting for the Business-define scope, milestones, and success measures; manage business resourcing and budgets with Technology; track progress and risks with Technology through effective forums.
  • Prepare and share executive-level reporting that clearly communicates delivery status, operational impacts, and realized benefits for clients and employees. Keep regional heads and management actively informed on plans and progress.
  • Lead communications and change enablement with change management partners-define positioning and key messages, conduct stakeholder analysis, and deliver readiness plans that drive adoption.
  • Provide business input to RFPs and vendor evaluations for branch technology solutions
  • Lead or support other team initiatives as prioritized/ required
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champion a high performance environment and contributes to an inclusive work environment.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Undergraduate degree in Business, Economics, or a related field, or equivalent practical experience.
  • 7+ years of progressive experience in financial services, retail banking, digital banking, or a related environment, including exposure to assisted channels such as branch, contact centre, or virtual. Deep understanding of branch operations is preferred.
  • Strong written and verbal communication skills, including the ability to develop executive-ready materials and tailor messaging for different audiences. Creative and self-starting, with the ability to solve complex business problems, navigate ambiguity, and drive results across competing priorities.
  • Proven ability to build strong cross-functional partnerships and influence stakeholders across frontline, management, and executive levels, and vendors to drive alignment and outcomes.
  • Demonstrated experience leading or supporting change management initiatives across complex, multi-stakeholder environments.
  • Strong project management skills, including the ability to plan, coordinate, and deliver initiatives across multiple stakeholders, timelines, and dependencies.
  • Strong organizational skills, attention to detail, sound judgement, and the ability to manage and close competing priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to translate data and insights by connecting trends to root causes, initiatives and clear next steps into actionable business outcomes and performance measures to close competitive gaps.
  • Ability to translate business needs into clear requirements and represent business interests through delivery.
  • Experience with delivery governance, including scope, milestones, RAID, and operational readiness.
  • Working knowledge of AI-enabled capabilities and emerging technologies, with the ability to assess applicability and support practical use in business processes and operating models.


Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically, as required.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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