Royal Caribbean Group

Senior Manager, AI Engineering

Royal Caribbean Group • $135K — $160K *
Miami, FL 33186In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, Engineering, or related field required; Master’s preferred.
  • 10-12 years in software or data/AI engineering, with 4+ years in production AI/ML solutions.
  • Proven expertise in full-stack development and Azure cloud services.
  • Deep understanding of GenAI architectures and technologies.
  • Experience with enterprise identity management and secure coding practices.
  • Strong leadership in developing high-performing engineering teams.
  • Excellent communication skills for both technical and non-technical audiences.

Responsibilities

  • Lead design and engineering of Generative AI solutions across various domains.
  • Architect retrieval-grounded systems and enterprise context layers for AI.
  • Guide evaluation and operationalization of new AI capabilities and platforms.
  • Develop strategies for integrating AI technologies into products globally.
  • Manage complex programs, translating requirements into secure AI systems.
  • Promote reusable frameworks and patterns for accelerated delivery.
  • Ensure rigorous application testing and oversee troubleshooting procedures.

Benefits

  • Opportunity to work in a dynamic and innovative environment.
  • Chance to lead and mentor a high-performing engineering team.
  • Access to cutting-edge AI technologies and projects.
  • Collaboration with cross-functional teams in a global setting.
Full Job Description
The Royal Caribbean Group's AI & Analytics Team has an exciting career opportunity for a full time Senior Manager, AI Engineering reporting to the Director, AI Engineering.

The position is onsite and based in Miami, Florida.

The position is also not eligible for work authorization sponsorship.

Essential Duties and Responsibilities:

  • Leads the end-to-end design, engineering, and production operation of Generative AI and Agentic solutions - assistants, copilots, custom applications, and autonomous/human-in-the-loop agents -across various business domains like Guest Experience, Policy & Knowledge, HR/Talent, and back-office functions.
  • Architects retrieval-grounded (RAG) systems and the enterprise context layer, knowledge bases, vector search, memory, and secure connectors (MCP) - so AI reasons over governed enterprise data, not just the base model
  • Guides the evaluation, selection, and operationalization of emerging AI capabilities, models, and platforms, balancing value against autonomy-driven risk and cost.
  • Develops and executes strategies for integrating AI/GenAI technologies (LLMs, RAG pipelines, agents, and model-serving patterns) into new and existing products, ensuring global scalability and compliance.
  • Directs large, complex, cross-functional programs, translating business requirements into scalable, secure, enterprise-grade AI systems with clear, measurable outcomes (productivity gained, revenue protected, cost avoided).
  • Builds and champions reusable frameworks, patterns, and shared services that accelerate delivery and allow high-value point solutions to graduate into enterprise-grade assets.
  • Collaborates with stakeholders to define requirements, prioritize the engineering backlog, and align AI solutions with organizational goals.
  • Guides the evaluation, adoption, and operationalization of emerging AI technologies, frameworks, and platforms (e.g., Azure AI Foundry, Databricks, AWS Bedrock, Anthropic).
  • Embeds Responsible AI and governance by design - evaluation suites, human-in-the-loop controls, agent/MCP guardrails, and InfoSec/Legal/Compliance sign-off - partnering with the GenAI CoE governance forums.
  • Oversees technical troubleshooting and root-cause resolution of complex, multi-component failures in AI systems.
  • Ensures rigorous application testing, including unit, integration, functional, resilience, and performance testing for all AI solutions.
  • Publishes and promotes reusable frameworks, libraries, and services to accelerate AI solution delivery and drive engineering standardization.
  • Manages, mentors, and grows a team of AI engineers, setting technical direction and fostering a culture of innovation, engineering excellence, and continuous learning.


Qualifications and Education:

  • Bachelor's degree in computer science, Engineering, or related field required; Master's degree preferred.
  • Minimum 10-12 years of experience in software or data/AI engineering, including 4+ years building and deploying AI/ML solutions in production and hands-on experience delivering GenAI/agentic applications (LLMs, RAG, agents) at enterprise scale.
  • Proven expertise in full-stack development and Azure cloud services.
  • Deep understanding of GenAI architectures, including LLMs, RAG pipelines, embeddings, vector databases, and agentic frameworks.
  • Experience with enterprise software architecture, cloud platforms, and AI frameworks.
  • Experience with enterprise identity management and secure coding practices.
  • Demonstrated success leading and developing high-performing engineering teams.
  • Strong communication skills and the ability to present solutions to both technical and non-technical stakeholders.
  • Proven track record managing large-scale, cross-functional technology projects and teams.


Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

#LI-MP1

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Royal Caribbean Group.

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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