NJM Insurance Group

Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

NJM Insurance Group$91K — $114K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of information technology experience
  • 5+ years supporting telecom applications
  • 5+ years of programming experience
  • 3+ years supporting Linux-based applications

Responsibilities

  • Develop and maintain telecom applications
  • Implement system enhancements and optimizations
  • Troubleshoot and resolve technical issues
  • Collaborate with cross-functional teams
  • Ensure compliance with industry standards

Benefits

  • 401(k) with employer match up to 8%
  • Health, dental, and vision insurance
  • Life and disability coverage
  • Generous paid time off (PTO)
  • Paid sick leave and parental leave
  • Eligibility for discretionary bonuses
Full Job Description
  • 10+ years of related information technology experience.
  • 5+ years of supporting telecom applications.
  • 5+ years of programming experience.
  • 3+ years of supporting Linux based application.


Compensation: Salary is commensurate with experience and credentials.
Pay Range: $91,021-$114,806

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

About NJM Insurance Group

NJM Insurance Group is a mutual insurance company that provides personal and commercial insurance products to customers in New Jersey and Pennsylvania. The company was founded in 1913 and has since grown to become one of the largest auto insurance providers in New Jersey. NJM Insurance Group is known for its exceptional customer service and commitment to safety, offering policyholders access to a variety of resources and tools to help them stay safe on the road. The company is also committed to giving back to the community and supports a variety of charitable organizations and initiatives.
Learn more about NJM Insurance Group
Size
2,300 employees
Industry

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