The RoleThis is both a
'build' and 'run' role. You will be responsible for the day-to-day operation of our enterprise systems while also working on projects to design and implement user-centric solutions. We are seeking a resourceful, technically-adept professional who thrives in fast-paced environments and takes full ownership of end-to-end delivery. The ideal candidate combines a customer-first mentality with a passion for problem-solving and continuous technical growth.
What You'll Do - Provide operational support (ex: troubleshooting user issues, configuration changes, feature releases) across our enterprise collaboration systems (Zoom, Google Workspace, Microsoft 365, etc.)
- Maintain internal documentation, knowledge articles, and operating procedures
- Work closely with first level end user support teams for incident and problem resolution, training of support team
- Work with Veeva Security teams for incident investigations and implementation of security changes
- Support the onboarding or rationalization of internal systems as required
- Design, build, and maintain custom tooling and solutions as required
- Proactively identify opportunities for internal improvements and deliver on those projects
Requirements - Bachelor's degree in IT, Computer Science, or related field or other related experience
- 3+ years experience administrating enterprise systems such as Google Workspace, Zoom, or other equivalent IT systems
- Experience managing vendor relationships
- Demonstrated history of learning and adopting new technology and tools quickly
- Strong analytical skills: able to listen and elicit business requirements and translate into technical solutions
- Strong communication skills: written, verbal, and presentation
- Ability to work independently in a fast paced environment with little direct supervision
- Commitment to excellent customer service
- Must be legally eligible to work in the US
Nice to Have - Experience working with telephony and contact center systems
- Experience with Cloud platforms (Google Cloud or AWS)
- Experience with builds scripts, custom tooling, integrations
- General knowledge of SDLC
Perks & Benefits - Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation - Base pay: $85,000 - $135,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS #LI-MidSeniorVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
