General Motors

Senior IT Support Specialist

General Motors$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of IT support experience with Ubuntu, Mac, and Windows
  • Strong analytical skills for resolving complex technical issues
  • Excellent interpersonal skills to effectively motivate and work with teams
  • Advanced oral and written communication skills for clear documentation
  • Expertise in enterprise software and hardware environments
  • Relevant professional certifications or education in IT or Computer Operations

Responsibilities

  • Support and troubleshoot Ubuntu, Windows, and Mac systems for engineering teams
  • Develop and implement solutions for emerging technologies
  • Collaborate with specialists to standardize solutions across locations
  • Provide onsite support up to 5 days a week, with occasional local travel
  • Coordinate hardware needs for new user onboarding to ensure efficient day 1 setups
  • Offer remote support for off-site users and assist in resolving issues

Benefits

  • Relocation benefits may be available
  • Opportunity to work in a dynamic engineering environment
  • Access to a collaborative team of IT specialists
  • Involvement in innovative technology solutions
  • Potential for career advancement within GM
Full Job Description
Job Description

The Role:

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.
  • Being a subject matter expert
  • Monitor service delivery and health of the environment
  • Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
  • Frequent contact with others outside the work group
  • Holds themselves and others accountable for demonstrating GMs values and cultural behaviors


What You'll Do:
  • Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams
  • Develop solutions for emerging technologies within the various engineering teams that are onsite and remote.
  • Partner with other specialists to advance these solutions into standard GM builds that can be used at other locations and regions.
  • Some local travel expected to other nearby sites in the San Francisco Bay area as needed.
  • Onsite support up to 5 days a week.


Specific Areas of Responsibility
  • Ubuntu support including troubleshooting existing Ubuntu systems and deploying new Ubuntu systems that meet specific hardware requirements as requested.
  • Onsite support for Windows and Mac systems
  • Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1.
  • Remote support for users who may not be onsite
  • Partner with other IT teams to develop new solutions for Ubuntu, Mac and Windows as the need emerges within the local teams.
  • Experience working with enterprise support tools like Ansible, Chef, Intune and JAMF


What You'll Need:
  • At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows
  • High level of analytical ability where problems are unusual or difficult
  • High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output
  • Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions.
  • Knowledge and understanding of Corporate/unit policies and procedures
  • Demonstrated technical and professional skills in job-related area
  • Knowledge of computer software and hardware in an enterprise environment
  • Related professional certifications or related education


Preferred Additional Experience:
  • Experience with Ubuntu support for 24.04 and newer versions
  • Experience with Mac configurations and automations for deployments and ongoing support
  • Experience with Windows hardware platform (Desktop, Notebook's, HEVs, mobile sketch tablets)
  • Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware.
  • Ability to troubleshoot common WiFi and network issues
  • Inventory management experience including managing hardware inventory audits
  • Experience supporting executives and other VIP users
  • Experience working with ticket and project tracking tools like ServiceNow and Jira


This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ

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