Job DescriptionJob SummaryLeads our enterprise end user computing engineering capabilities and elevates the overall employee technology experience. Responsible for key activities and initiatives that contribute to planning, creating, implementing and leading the organization's Information Technology vision and strategy to ensure secure, reliable, and friction-free endpoint services.
Job Responsibilities- Manages Desktop Engineering & SCCM teams providing leadership and guidance to individual contributors and supervisors
- Oversees and executes tactical implementation of enterprise-wide end-user computing to achieve goals established through partnership with EUS, Service Desk, ITSM, Security, Infrastructure, Architecture, and PMO
- Accountable for the performance and results of department team including setting and enforcing ServiceNow communication standards, and coaching teams to write clear, consistent, actionable, professional, and customer-friendly updates
- Utilizes established passion for employee experience to provide leadership to managers, supervisors and individual contributors to drive hiring plans, manage performance, and foster a culture of accountability and documentation.
- Accountable for the performance and results of teams including defining the end-to-end employee journey through monitoring and automation-minded problem management
- Develops departmental plans, including business, production and/or organizational priorities to deliver measurable improvements in the employee experience by developing and reviewing telemetry & Voice of Customer (VOC) data, and insights
- Decisions are guided by resource availability and Stewart objectives
- Applies knowledge of key business drivers and the factors that maximize department performance developed through excellent executive communication and stakeholder management abilities
- Guided by functional or regional business plans, impacts the department results by supporting and funding of projects, products, services and/or technologies
- Identifies and solves complex, operational and organizational problems leveraging resources within or outside the department
- Persuades managers and leaders to take action and/or negotiates with external partners/vendors/customers by identifying and reporting KPIs to the business
- Manages multiple related teams, sets departmental priorities and allocates resources to align with business objectives and annual plan
Education- Bachelor's degree in relevant field preferred
Experience- Deep expertise in endpoint management, Window engineering, application packaging/deployment, patching/compliance, and device lifecycle processes
- Demonstrated ability to set ServiceNow ticket quality standards and coach teams on clear, consistent, professional updates.
- Experience using AI/automation to improve EUS outcomes and scale operations (e.g., scripting, workflow automation, intelligent routing, and summarization) with appropriate controls for security, privacy, and data handling
- Strong command of EUS/ITSM service-quality metrics and scorecards (CSAT from ServiceNow surveys, SLA attainment, MTTR, incident recurrence, endpoint health/DEX signals) and turning insights into prioritized engineering work.
- Typically requires 8+ years of related work experience
BenefitsStewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
