General information
Job Posting Title
Configuration Change Manager
Date
Friday, June 5, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.
Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS124, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.
- Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.
- Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.
- Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and auditability.
- Establish and enforce configuration baselines and governance controls to ensure integrity, consistency, and compliance across enterprise environments.
- Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.
- Support onboarding of new systems transitioning into operations by aligning service area leads with scope, dependencies, and configuration requirements.
- Identify and track new workloads, applications, and services, ensuring proper integration into configuration, change, and release processes.
- Collaborate with incident management and disaster recovery teams to ensure changes do not negatively impact service stability, continuity of operations, or recovery readiness.
- Drive continuous improvement of configuration, change, and release processes, enhancing efficiency, transparency, and compliance across the enterprise.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.
- Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.
- Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.
- Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.
- Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).
- Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.
- Experience supporting system onboarding and transition to operations, including documentation and process alignment.
- Ability to develop and enforce configuration baselines, governance controls, and audit practices.
- Experience supporting Agile frameworks, including PI planning and Release Train coordination.
- Ability to produce and maintain technical documentation, procedures, and reporting artifacts.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 8-12 years of experience in IT service management, configuration management, or change/release management roles.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with IT Systems Lifecycle and SELC frameworks.
- Experience supporting large-scale, multi-service enterprise environments.
- Strong understanding of CMDB design, governance, and data quality management.
- Experience working with ServiceNow or similar ITSM platforms.
- Ability to manage conflicting priorities and coordinate across multiple service areas.
- Strong leadership, communication, and stakeholder engagement skills.
- Experience driving continuous process improvement initiatives in ITSM environments.
- SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations.
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Minimum Requirements
TCS124, T4, Band 7
#TSTECH
Minimum Salary
$
100,000.00
Maximum Salary
$
150,000.00
