Your RoleZip is looking for a technical hybrid who can bridge the gap between high-level engineering and essential onsite operations. In this role, you aren't just managing systems - you are the
Onsite IT Lead, serving as the technical face of our office while ruthlessly eliminating manual tasks through advanced scripting and intelligent orchestration.
You will join a high-impact IT organization to build a "Code-First" infrastructure that scales. Your goal is to make people happy by creating simple, automated, and repeatable solutions for everyone.
At
Zip, we aren't just looking for an admin; we're looking for a builder. If you want to play a pivotal role in scaling our infrastructure through code, security, and cutting-edge technology while leading our onsite experience, we want to hear from you.
You will- Automated Lifecycle & Identity: Architect end-to-end automation for employee onboarding/offboarding (Okta, Google Workspace, Slack). Your goal is "Zero-Touch" provisioning and a secure, instant-revoke "kill switch" for departures.
- Onsite IT Leadership: Serve as the primary technical lead for the physical office. You will own the health of our conference rooms, A/V integrations, and office tech, ensuring the workspace remains a frictionless environment for onsite and hybrid teams.
- Workplace & Cross-Team Collaboration: Partner closely with Workplace and People teams to manage office expansions, desk deployments, and A/V upgrades. You will act as the IT site lead for physical workspace improvements.
- Infrastructure & Network Security: Manage and secure the corporate network (WiFi, LAN, VPN, Firewalls) and endpoints (Iru/Intune). Collaborate with Information Security to automate compliance monitoring and threat remediation.
- Advanced Scripting & Tooling: Build custom scripts (Python, PowerShell, or Bash) and utilize APIs to integrate our SaaS stack, transforming manual "Help Desk" tasks into automated workflows.
- Proactive Documentation: Take the initiative to write and maintain high-quality runbooks and internal SOPs. You believe that if a process isn't documented and repeatable, it isn't finished.
- High-Touch Support: Provide top-tier support for Mac/Windows hardware and software via Jira Service Management, using these interactions to identify the next big automation project.
Qualifications- Experience: 5+ years in IT Systems Engineering; previous experience as an Onsite Lead is a plus.
- Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, and firewall management.
- Security: Experience with MDM (Iru/Intune) and EDR tools (CrowdStrike).
- Identity & SaaS: Advanced mastery of Okta (Lifecycle Mgmt) and Google Workspace.
- Automation: Experience with automation workflow software, REST APIs and proficiency in Python, Bash or PowerShell for script deployment.
- Onsite Tech: Hands-on experience with Zoom Rooms, A/V hardware, and office networking.
Bonus Points- AI Implementation: Leveraging LLMs/AI tools to accelerate scripting, automate documentation, or enhance internal support.
- Network Automation: Experience using code to manage or monitor network configurations.
- Global Scale: Experience supporting remote teams across multiple offices and time zones.
Your Mindset- The "Rule of Two": If you have to do it twice, you're already thinking about how to script it.
- Proactive Owner: You don't wait for a ticket to fix a broken Zoom Room; you build a monitor that alerts you before the meeting starts.
- Security by Design: You view security as a core feature of every automation you build.
- People-Centric: You understand that behind every ticket is a human, and you use technology to make their workday frictionless.
