Salary: $57,700.00 - $103,900.00 Annually
Location : Pendleton
Job Type: Exempt FT Staff
Job Number:Department: BAIT - Instructional Support
Opening Date: 04/23/2026
Agency: Tri-County Technical College
Class Code: AM66
Position Number: 112581
Pay Band: TEC05
Normal Work Schedule: Monday - Thursday 8:00 AM - 5:00 PM; Friday 8:00 AM - 2:00 PM
Hiring Range Min: $67,000.00
Hiring Range Max: 103900
Agency Specific Application Procedures: Finalists are subject to a criminal background and reference screening process. Applicants should submit a resume and cover letter with their online application. Once hired, candidate must pass a SLED background check and become CJIS certified.
Job ResponsibilitiesReporting to the Director of IT Service Delivery, the Senior IT Endpoint Consultant works closely with academic departments to ensure that complex lab equipment, laboratory PCs, and connected systems meet TCTC's operating and information security standards while delivering high-quality customer support services.
Job Responsibilities but are not limited to:
- Build and maintain PC images to accommodate each specific academic's need across multiple compute environments
- Analyze the business need for each academic area
- Work with the academic department to create request for quotes (RFQ)
- Design and implement the technical environment using integrated and connected solutions
- Serve as the technical consultant to these academic departments, using the knowledge of existing IT services to provide the best solution
- Diagnose and repair complex IT issues related to these environments.
- Create and maintain deployable PC images for all faculty, staff, labs, testing centers, kiosk, and other practical areas
- Maintain patching for OS and third-party applications
- Endpoint device management
- Asset tracking
- Application deployment
- Escalation point of contact for advanced technical issues
- Knowledge management for advanced connected systems
- Mentor and guide service specialists.
Minimum and Additional Requirements - Associate degree required, bachelor's degree preferred. Equivalent experience may substitute for education.
- Experience maintaining complex connected IT systems with the ability to troubleshoot advanced issues around these systems.
- Excellent verbal and written communication skills.
- Moderately complex to complex problem-solving skills.
- Ability to serve as a technical consultant to academic departments.
- Have a broad knowledge of multiple computer systems.
- Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements for department
- Familiarity with IT ticketing systems and service desk operations.
- Ability to function with limited supervision.
- Completes tasks as assigned.
- Attend weekly meetings and reports on assigned tasks.
- Design and recommended changes for complex academic compute environment
- Ability to lift and carry 35 lbs. and install workstation equipment and peripherals.
- May require occasional work outside of regular business hours to service labs, PC images, or client updates as the demand arises.
- Must pass a SLED background check and become CJIS certified.
Additional CommentsTri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following:
- Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
- Life Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental leave
- State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions.
- Professional Development Opportunities: Team bonding activities/events and professional training programs.
- Employee Assistance Program (EAP): Counseling and support services.
- Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, PTO, and sick leave.
To learn more details, visit our benefits page.
