About This Job:As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing technical support to employees. Whether it's crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you're ready for whatever the day brings. You'll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.
What You'll Do:- Configure and support Mac OS, Windows, and other various environments
- Manage and support identity platforms that govern application access such as Okta and Google Workspace
- Assisting with Network projects/deployments/build-outs (design + configuration)
- Helping standardize and implement best networking practices across client stack
- Administrating a variety of SaaS applications
- Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
- Help build and maintain the IT infrastructure for various clientele based on their needs
- Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
- Provide a high touch customer service experience to clients
- Act as one of the main technical escalation points for your fellow technicians and professional services team
- Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
- Perform ad-hoc duties as necessary
About You:- Bachelor's degree in a computing related discipline
- 8+ years of experience in an IT focused role
- Expert experience with Mac OS and Windows
- Strong networking background
- Advanced IT Certification (Network+, Security+, etc)
- Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
- Experience with Azure Active Directory, SSO, & SAML
- Experience with identifying the root cause of faults or problems and resolving the root issue
- Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
- Customer-service oriented with strong communication skills
- Passion for IT as well as building relationships
- Curious, self-starter, collaborative, and adaptable in an ever-changing field
Benefits:♥🩹 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
Balance
Learning & Development
- Flexible certification and learning stipends and reimbursements
Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
+ Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
- Onsite meals and snacks
- Dog-friendly office
Interview Plan:- Round 1
- Phone call with recruiter
- Round 2
- 45 min Zoom call with IT Manager
- Round 3: Onsite
- 45 min with Service Manager
- 45 min with IT Manager
- 30 min with Senior Clients Relations Manager
