About This Job:People leadership is the core of this role. As IT Manager at Network Right, approximately 70% of your focus will be on your team: coaching, developing, and holding a pod of 6+ IT Consultants to a high standard across a fast-paced, multi-client environment. The remaining 30% keeps you close to the technical work, not as an individual contributor, but as the senior voice who can step in, assess, and guide resolution when it matters.
This is a role for someone who is energized by making others better. You will manage a team that operates with a high degree of autonomy across different client environments every day. They do not need to be micromanaged. They need a coach who sets clear expectations, removes blockers, and holds the bar.
On the client side, you will be the most senior technical voice in the room for your accounts. That means leading QBRs, presenting KPIs, and translating IT strategy into language that resonates with business owners and C-suite stakeholders. Startup or MSP experience is a plus as this environment requires someone who can wear multiple hats, adapt quickly, and thrive without a rigid playbook.
This position is onsite at our NYC HQ office up to 4 days/week, and may require occasional travel to client sites in the New York City Metropolitan area.
What You'll Do:Job Responsibilities- Serve as the final escalation point for technical issues across your pod and client accounts
- Build and execute IT roadmaps for clients, aligning technology strategy with business objectives
- Act as an embedded IT Manager for larger clients, including budget management, vendor relationships, and IT planning
- Develop and maintain standards, policies, and best practices documentation aligned with compliance requirements (SOC2, HIPAA)
- Manage physical assets, equipment shipments, and workspace organization across client environments
Technical Requirements- MDM and endpoint stack management: hands-on implementation experience with Kandji, Jamf, or Intune, not just oversight
- SSO, MFA, and SAML: deep working knowledge of identity and access management platforms including Okta
- Onboarding and offboarding workflows: experience building and owning these processes across client environments, including automation configuration
- Vendor management: ability to source, evaluate, and manage third-party technology vendors
- Familiarity with compliance frameworks including SOC2 and HIPAA
- Comfortable across Mac, Windows, and core SaaS tools: Google Workspace, Microsoft 365, Slack, Zoom, 1Password
- Networking fundamentals are expected; deep networking expertise is not required as dedicated SME support is available
Client & Executive Relationships- Lead QBRs and client business reviews, presenting KPIs and IT strategy to business owners and C-suite stakeholders
- Translate technical decisions into business language for non-technical stakeholders including CEOs and founders
- Serve as the senior point of escalation for complex client situations, owning resolution from start to finish
- Partner with Client Relations to ensure client satisfaction, SLA adherence, and strong account health across the pod
People Management- Coach and develop pod technicians through regular feedback, performance reviews, and tailored growth plans
- Onboard and ramp new team members, setting clear expectations from day one
- Address performance issues constructively, with documentation and actionable next steps
- Recruit, hire, and onboard future IT Consultants as the East Coast client base grows
- Create and sustain a growth-oriented team culture built on accountability and confidence
- Ensure target metrics are being hit by team members (MRR, SLA, CSAT, etc.)
About You:- 5+ years in IT with direct people management experience, including leading a team of 5 or more, ideally in a fast-paced or multi-client environment
- Startup or MSP background strongly preferred: this environment rewards adaptability and the ability to wear multiple hats
- Hands-on MDM implementation experience: you have built environments from scratch, not just inherited and maintained them
- Deep SSO, MFA, and identity management knowledge: Okta or equivalent is essential
- Coach-style manager with proven executive communication skills: you elevate your team, set the bar, trust them to operate with autonomy, and can present confidently to C-suite stakeholders
Nice To Have:- Degree with a technology focus
- Certifications such as: CompTIA, Microsoft, Okta and/or AWS
- Experience building out as well as deploying MDMs and SSO/IDP providers
Benefits:♥🩹 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
Balance
Learning & Development
- Flexible certification and learning stipends and reimbursements
Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
+ Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
- Onsite meals and snacks
- Dog-friendly office
Interview Plan: - Round 1
- Phone call with recruiter
- Round 2
- 45 min Zoom call w/ IT Manager
- Round 3
- 45 min with Service Manager
- 45 min with IT Manager
- 30 min with Senior Client Relations Manager
- Onsite
