Salary: $94,620.00 - $124,128.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:
Department: Dept. of Licensing
Division: Information Services
Opening Date: 09/25/2026
Closing Date: 10/11/2026 11:59 PM Pacific

Description
Duties

As the IT Business Analyst Supervisor, you will lead a team of 5 customer focused Business Analysts working with internal partners to identify and define technical solution needs. This team provides analysis for diverse set of applications and projects from maintenance and operations of existing applications to implementation of state-wide initiatives within DOL, to identifying and implementing new applications or technical solutions. In addition to leading the team, you will also use your advanced business analysis skills to perform elicitation, validation, and verification of requirements. You will also be working with vendors, developers, and quality assurance staff to translate stakeholder needs into system improvements.

Some of what you will do:

• Build the business analyst team including development of processes and approaches, while balancing differences between customer and system needs.
• Plan, assign and monitor workload of staff to include setting and tracking due dates, deliverables, and commitments to customers in Azure DevOps.
• Monitor quality, performance and productivity of staff and provide training, expertise, and assistance.
• Participate in Business and Enterprise Technology Solutions Team leadership group to coordinate activities within the team.
• Collaborate with leadership, product owners, and experts in other teams and vendors to prioritize, plan, develop and coordinate solutions.
• Independently review existing or emerging technologies as possible solutions to address highly complex business challenges and evolving business needs.
• Create functional specifications for the technology team.

Qualifications
What you will bring:

• Eleven (11) years of combined professional experience and relevant education in one (1) or more of the following IT disciplines: consulting, analyzing, designing, programming, architecting or maintaining computer software applications.

OR

• Five (5) years of information technology experience, including three (3) years of performing at least one (1) of the following business analysis (lifecycle) functions:
  
  • Business process analysis.
  • Requirements elicitation, tracking and documentation.
  • Performing usability, development of use cases, user stories, user acceptance criteria, design documents and training materials.
  • Critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.
  • Evaluate and assess current/future state to identify functional impacts and mitigate those risks.
  • Performing user acceptance testing.
  • Implementation and post implementation activities.
  • Act as a liaison between business and technical staff through the entire development lifecycle.
• Proven experience implementing, designing, or testing business applications, systems, and COTS solutions.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Experience may be obtained concurrently.

Up to five (5) years of relevant education (Computer Science or closely related field) may substitute year for year for experience.

Associates degree = 2 years | Bachelor's degree = 4 years | Master's degree = 5 years

What may set you apart:

• Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).
• Bachelor or Master Degree of any subject with a preference toward information technology focuses.

Additional Requirements of Employment:

• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• This position, while hybrid, will require you to work in person at our Olympia area offices multiple times a month or as business needs arise.
• This position is not eligible for any work visa support at this time.

For information about this position, available accommodations or the interview process, contact
Supplemental Information

How to Apply:

• Select the Apply button at the top of this job announcement.
  • Attach a Cover Letter

A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation'sbest benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes