What You'll Do- Lead complex, high-impact investigations into scaled abuse, identifying coordinated networks and behaviours that bypass standard moderation systems
>- Document investigation insights and tooling feedback, including observed gaps in policies, workflows, and detection systems, to be shared with cross-functional partners for continuous operational and process improvement
>- Assist in creating scalable operational playbooks for new moderation tools and workflows, ensuring consistency and quality in decision-making
>- Analyse large datasets to uncover trends in scam, spam, and abuse patterns, conducting root cause analyses to inform prevention strategies
>- Support onboarding and development of new specialists by sharing expertise, providing guidance on complex cases, and embedding high standards of operational excellence
>- Collaborate with global Trust & Safety and Customer Experience teams to deploy initiatives that improve efficiency, quality, and user outcomes
>- Leverage AI tools to enhance investigation speed, pattern detection, and decision quality, while applying human judgment to ensure responsible, fair, and accurate outcomes
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About You- Typically requires 3-5 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
>- Proven experience in content moderation or Trust & Safety for a consumer-facing platform, with a focus on complex or scaled investigations beyond one-to-one reporting
>- Strong analytical capability, with experience using quantitative and qualitative data to inform decisions, identify trends, and drive operational improvements
>- Experience collaborating cross-functionally with teams such as policy, product, and engineering, and influencing outcomes through clear communication and insight
>- Demonstrated ability to work independently, take ownership of ambiguous problems, and see initiatives through from insight to impact
>- Skilled in building and iterating on processes, with a mindset of continuous improvement and operational excellence
>- Comfortable evaluating technical solutions and contributing informed feedback to improve tools and systems
>- Experience using or adapting to AI-powered tools to improve workflows, alongside a thoughtful approach to accuracy, bias, and responsible use of AI
>- Proficiency in Spanish, French, or another language is a plus
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$80,000 - $95,000 a year
Final CompensationWill be determined based on factors such as the selected candidate's qualifications, relevant experience, skill set, and other job-related considerations.
Benefits & PerksInsurance: Medical/dental/vision, 30-day eligibility. Bumble has multiple competitive offerings that will be available to you on the first of the month following date of hire.
Unlimited PTO + 1 company-wide week off + Focus Fridays every week
Fully paid life and long-term disability insurance
401k with 4% company match if you contribute 6%, 90-day eligibility
Monthly wellness benefit and access to Noom, Unmind, and Your Money Line
Maternity and Fertility benefit + 26 week paid parental leave
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