Join our Training team as a Principal Instructor, where education meets Customer Success. In this role, you'll deliver engaging, high-impact training experiences that help individuals and organizations master Informatica products — enabling them to drive real business value through data integration, data management, and enterprise data initiatives.
Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you'll guide customers, partners, and employees from understanding to adoption. Instructors play a critical role in delivering value in our Success Plans as our primary 1:many approach.
We're looking for customer-obsessed individuals with strong communication skills, deep technical curiosity, and a passion for teaching Informatica's product portfolio. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the data management ecosystem.
What You'll Do- Deliver high-quality 1:Many training experiences focused on Informatica products, including hands-on workshops and multi-day instructor-led courses, both virtually and in person — as public and private offerings
- Translate complex technical concepts (data integration, cloud data management, RDBMS, ETL/ELT workflows) into clear, approachable learning moments for audiences with varying levels of experience
- Lead engaging, interactive sessions that encourage participation, discussion, and practical application
- Help gather customer requirements in advance of training, understand business needs, and tailor training agendas accordingly
- Serve as a trusted advisor to customers by sharing best practices, technical guidance, and adoption recommendations
- Assist training participants with access to remote training environments, coordinating with customer technical personnel as needed
- Partner cross-functionally with Curriculum Development, Customer Success, and Product Management teams to continuously improve learning experiences — including testing labs, reviewing course materials, and providing feedback to curriculum developers
- Share knowledge with fellow instructors, developers, technical support, and other technical personnel
- Stay current on Informatica innovations, enterprise data trends, and modern learning methodologies
Required Qualifications
- 3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
- Demonstrated technical aptitude with enterprise systems, platforms, or software products — particularly in data integration, data warehousing, or related domains
- Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
- Ability to quickly learn new technologies and explain them in a structured, engaging way
- Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
- Comfort facilitating live demos, hands-on exercises, and interactive discussions — including troubleshooting and debugging in real time
- Experience with RDBMS technologies (e.g., DB2, SQL Server, Teradata) and working knowledge of SQL
- Familiarity with Windows and/or UNIX operating systems
- Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
- Bachelor's degree in Computer Science, Education, Information Technology, or a related discipline (or equivalent experience)
Preferred Qualifications
- Experience with Informatica products such as PowerCenter, Cloud Data Integration, MDM, Data Quality, or similar data management platforms
- Background in Data Warehousing, Data Integration, ETL/ELT, or programming (SQL, PL/SQL, Java, etc.)
- Experience with cloud platforms (AWS, Azure, or similar)
- Prior roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product Manager
- Experience supporting customer adoption, change management, or digital transformation initiatives
What Makes You Successful Here
- Customer-Obsessed: You care deeply about learner outcomes and customer success
- Clear Communicator: You simplify complexity and meet learners where they are — adapting to diverse technical backgrounds
- Technically Curious: You enjoy learning how things work and explaining why they matter, especially in the data and integration space
- Confident Facilitator: You're comfortable on stage, on camera, and in front of senior audiences
- Continuous Learner: You're energized by constant learning and evolving technology
- Collaborative Teammate: You work independently and as part of a team, contributing to an inclusive and supportive culture
- Trusted Advisor: You build credibility quickly, act with integrity, and keep your focus on customer success at all times
