Detail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users.
KEY RESPONSIBILITIES:- Configuration & System Support
- Configure IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
- Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.
- Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.
- Support UAT (User Acceptance Testing) and manage configuration-related testing cycles. Training & Change Management
- Develop and deliver end-user training programs (in-person, remote, or self-guided).
- Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors).
- Provide ongoing coaching and support to users across the organization.
- Act as a change agent to improve adoption and effective use of the platform. Data Management & Reporting
- Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data).
- Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI). • Analyze system usage and user feedback to identify training gaps or configuration issues.
- Collaborate on platform enhancements, upgrades, and new module rollouts.
- Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
- Stay current on IFS Cloud updates, new features, and best practices.
MINIMUM REQUIREMENTS:• 3+ years of experience with IFS Field Service Management (or similar FSM platforms).
• Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud.
• Using ClickLearn to create SOPs and Training materials
SKILLS AND KNOWLEDGE:
• Strong understanding of field service workflows, technician dispatching, and mobile operations.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus.
• ClickLearn platform within IFS Cloud • Formal Microsoft training in .NET and SQL Server
• Understanding of data structures and relationships at a technical level including basic transact-SQL knowledge
OTHER REQUIREMENTS:• IFS Certified Specialist - FSM Module or similar credentials.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Strong communication, organizational, and stakeholder engagement skills.
