Job SummaryThe Microsoft Digital Innovation Group (DIG) provides customer-facing, pre-sales technical advisory services that help SHI customers understand, evaluate, and adopt Microsoft solutions that drive measurable business outcomes. DIG supports Microsoft-aligned sales motions through consultative discovery, technical storytelling, solution alignment, customer workshops, partner-funded engagements, and opportunity development across the Microsoft cloud portfolio.
The Solution Advisor - Microsoft is a customer-facing pre-sales technical resource responsible for helping SHI sales teams, Microsoft field teams, and customers connect business challenges to practical Microsoft solution opportunities. This role combines technical expertise, consultative selling, customer education, and business outcome alignment to accelerate pipeline development, improve customer readiness, and identify pathways for licensing, services, adoption, and long-term Microsoft platform value.
The Solution Advisor will partner closely with SHI account teams, Microsoft specialists, internal technical teams, and customers to support discovery, solution positioning, demonstrations, workshops, enablement, and services handoff activities. This role requires a continuous learner who can stay current on Microsoft technologies, translate complex capabilities into customer-ready narratives, and guide customers toward next steps that advance adoption and business transformation.
Role Description- Serve as a trusted Microsoft advisor by leading customer discovery, technical qualification, solution strategy, and business outcome alignment discussions.
- Conduct customer-facing workshops, envisioning sessions, demonstrations, assessments, and partner-funded engagements that support Microsoft and SHI sales initiatives.
- Translate business challenges into Microsoft solution opportunities and develop compelling solution narratives, reference architectures, and enablement content.
- Identify opportunities for Microsoft licensing growth, professional services, managed services, adoption programs, and broader platform expansion.
- Collaborate with SHI account teams, Microsoft specialists, and internal technical resources to align customer needs with Microsoft programs, funding opportunities, roadmaps, and best practices.
- Provide technical enablement and subject matter expertise to SHI sales and technical teams, including customer qualification guidance, competitive positioning, and engagement strategies.
- Document customer findings, recommendations, opportunities, next steps, and services handoffs within established SHI processes and systems.
- Maintain expertise in Microsoft technologies, industry trends, competitive landscapes, customer adoption patterns, and certification requirements.
- Guide customers in implementing Microsoft Purview, information protection, data governance, risk management, compliance, eDiscovery, and regulatory response solutions across Microsoft 365 and Azure environments.
Behaviors and Competencies- Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
- Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
- Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
- Strategic Thinking: Can analyze situations and can lead the development and execution of strategic initiatives.
- Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
- Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
- Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
- Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
- Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
- Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.
Skill Level Requirements- Ability to lead customer discovery conversations and translate business and technical requirements into Microsoft solution opportunities.
- Strong customer-facing communication, presentation, storytelling, facilitation, and relationship-building skills.
- Ability to communicate complex Microsoft technologies in a clear, practical, and outcome-focused manner.
- Consultative sales skills, including opportunity qualification, value-based positioning, objection handling, and solution alignment.
- Technical expertise in one or more Microsoft solution areas with the ability to support customer engagements and internal enablement efforts.
- Knowledge of Microsoft licensing models, adoption considerations, implementation approaches, partner programs, and services engagement processes.
- Ability to design and deliver demonstrations, workshops, reference materials, and enablement content that support repeatable pre-sales engagements.
- Strong organization, prioritization, and project coordination abilities while managing multiple customers, stakeholders, and initiatives.
- Continuous learning mindset with the ability to stay current on Microsoft technologies, industry trends, product roadmaps, and certification requirements.
Other Requirements- Completed Bachelor's Degree or relevant work experience required
- 3-5 years of experience in a similar role
- Maintain relevant Microsoft certifications, partner accreditations, and required training aligned to the role, assigned specialization area, and Microsoft program requirements.
- Pursue ongoing professional development and additional certifications to support evolving technologies, customer needs, and Digital Innovation Group business priorities.
- Ability to travel to SHI, Partner, and Customer Events (25%)
Preferred:- Microsoft Purview, Compliance, and Data Governance: Experience with Microsoft Purview, information protection, data loss prevention, retention, audit, insider risk, communication compliance, eDiscovery, Compliance Manager, Azure data governance, Data Map, Unified Catalog, data classification, lineage, metadata management, GRC frameworks, regulatory requirements, privacy programs, and legal investigation workflows.
The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
