MGM Resorts International

Senior Hotel Operations Manager - W Las Vegas

MGM Resorts International • $75K — $95K *
Las Vegas, NV 89110In-Person
Hospitality & Recreation
Less than 5 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • Minimum 21 years of age
  • Available for varied shifts including weekends and holidays
  • At least 2 years managing employees in a hotel environment
  • Prior hotel management experience required
  • Technical proficiency with Opera or LMS for CCLV

Responsibilities

  • Collaborate with VP and Director of Hotel Ops on strategic initiatives
  • Implement policies and operating procedures for front desk operations
  • Enhance employee engagement through coaching and development
  • Lead efforts to improve guest experience at the front desk
  • Oversee hiring, training, and supervision of hotel operations staff

Benefits

  • Wellness incentive programs for physical and mental health
  • Discounts on company hotels, food, shopping, and entertainment
  • Free meals offered in the employee dining room
  • Complimentary parking on and off shifts
  • Health and income protection benefits for eligible employees
  • Development opportunities through programs and community volunteering
Full Job Description
Las Vegas, Nevada

THE JOB:

The Senior Hotel Operations Manager provides direction and leadership for the property Front Desk team, consistent with the MGM brand. The Senior Manager is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The Senior Hotel Operations Manager owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:
  • Works closely with VP and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
  • Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
  • Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
  • Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
  • Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.


THE IDEAL CANDIDATE:
  • Must be a minimum of 21 years of age Required
  • Ability to work varied shifts, including weekends and holidays Required
  • 2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment which includes prior experience in hotel management Required
  • Technical knowledge and experience with Opera (or LMS for CCLV) Required


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19522

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Hospitality & Recreation
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ
MGM
* Ladders Estimates

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