Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, HEI Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Overview
The Senior Group Sales Manager is a strategic revenue driver responsible for generating and managing group business for The Jay Hotel, a modern, design-forward property in the heart of San Francisco's Financial District. This role focuses on securing high-value group segments including corporate, tech, creative industries, association, and upscale social groups, while positioning the hotel's boutique, luxury experience, curated design, and personalized service as key differentiators.
The ideal candidate brings a strong background in luxury or lifestyle hotel sales, with a refined approach to client engagement and a deep understanding of high-end guest expectations. This leader will cultivate long-term client relationships, execute sophisticated sales strategies, and collaborate cross-functionally to deliver seamless, elevated group experiences aligned with the hotel's brand identity.
Essential Duties and Responsibilities
-Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
-Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
-Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
-Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
-Develop and conduct persuasive verbal sales presentations to prospective clients.
-Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
-Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
-Prepare correspondence to customers, internal booking reports and file maintenance.
-Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.
-Attend trade shows, community events and industry meetings.
-Advanced knowledge of market trends, competition, and key customers of the hotel.
-Comply with attendance rules and be available to work on a regular basis.
-Perform any other job-related duties as assigned.
Qualifications and Skills:
-3+ years of past sales experience preferred.
-Must have experience at a similar size and quality hotel.
-Ability to adapt communication style to suit different audiences.
-Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
-Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
-Advanced knowledge of hotel and competitive market.
-Ability to execute appropriate action plans.
-Desire to participate as part of a team.
-Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
-Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
-Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
-Able to set priorities, plan, organize, and delegate.
-Written communication skills to be concise, well organized, complete, and clear.
-Ability to work effectively under time constraints and deadlines.
-Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $95,000.00 - $110,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes
"Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
The salary range for this position is $95,000 to $110,000 annually.
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