Zendesk

Senior Financial Analysis & Strategy Manager

Zendesk$146K — $220K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in technology, banking, private equity, corporate finance, economics or consulting in a fast-paced environment.
  • Advanced skills in building scalable financial models using Excel or Google Suite.
  • Strong analytical skills with attention to detail to understand the strategic impact of financial data.
  • Excellent oral and written communication skills to influence senior leadership effectively.
  • Self-motivated with the ability to manage multiple priorities in a dynamic setting.
  • Proficiency in financial planning systems like Adaptive and Hyperion.

Responsibilities

  • Serve as the lead partner to Product Development leadership on financial and operational decisions.
  • Conduct financial modeling for product launches, including opportunity sizing and expense alignment.
  • Perform ongoing analyses to synthesize complex data into actionable insights.
  • Deliver timely reporting on financial and operational metrics to identify trends and opportunities.
  • Establish and improve processes in collaboration with cross-functional teams for optimization.
  • Own budgeting and reporting processes, ensuring accuracy during period-end close.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) plan with employer match.
  • Generous paid time off policy.
  • Professional development opportunities.
  • Flexible work arrangements.
Full Job Description
Job Description

Overview:

The primary function of a Senior Finance Manager is to influence and create strong, trusted relationships across business leaders. They will need to leverage high-precision forecasting and build complex financial models to communicate actionable insights and influence business impacting decisions. Your impact will be felt immediately as you partner with Product & Engineering leaders to build financial and KPI models to scale our Product Roadmap.

Responsibilities:

  • Serve as the lead partner to Product Development leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.
  • Financial modeling for Product launches including opportunity sizing (TAM, SAM, SOM) ARR target alignment, COGS inputs, and operating expenses across key stakeholders.
  • Perform relevant ongoing and ad hoc analyses and synthesize complex data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on developing a value based methodology and understanding portfolio investment levels in our products.
  • Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, managing risks, and providing insights about the drivers of performance and return on investment.
  • Establish processes and drive process improvements in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.
  • Own standardized financial monthly / quarterly budgeting and internal / external reporting processes through disciplined execution of deliverables. Apply good understanding of accounting in order to produce accurate forecasts; work closely with Controller's group to ensure accuracy and completeness during period-end close.


Minimum Requirements:
  • 10+ years of technology, banking, private equity, corporate finance, economics or consulting experience in a fast-paced industry.
  • Advanced skills in building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs determine business outcomes.
  • Strong analytical aptitude, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level, digging into the "why" behind the numbers to uncover emerging trends and hidden risks.
  • Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.
  • Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully managing multiple priorities simultaneously with minimal direct supervision, having the ability to to translate a vague strategic goal into a structured, scalable financial model.
  • Positive attitude with an analytical mindset and desire to learn new things quickly. Team player eager to further develop and grow with us.
  • Demonstrate intellectual curiosity and problem-solving skills, with a strong work ethic, reliability, and attention to detail - "get it done" attitude, challenging the status quo.
  • Proficiency in using, managing, and building-out planning tools & applications.
  • Experience with financial planning systems (Adaptive, Hyperion).


The US annualized base salary range for this position is $146,000.00-$220,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

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