Full Job Description
Senior Field Technician
Technician will be responsible for optimizing, maintaining, troubleshooting, and repairing analog and digital Two-Way Radios and other wireless communication systems at the customer site and/or our Golden State facility. Duties include installation, preventative maintenance, testing, repairing, and modifying various 2-way radio infrastructures. We perform system design, troubleshoot, program, and install radio equipment and wireless systems for a variety of customers. Wireless communications include radio systems for Public Safety, Transportation, Education, Healthcare and Hi-Tech companies. Our technicians must have excellent communication skills, customer service oriented and have a professional attitude
BENEFITS
Multiple benefits including 401k, Medical, Dental, Vision
EMPLOYMENT TYPE
Full-Time
RESPONSIBILITIES
• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment and dispatch consoles, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
• Ability to diagnosis and repair public address and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements
• Provide hands-on support of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices and wireless devices.
• Perform and document results of site surveys and assessments per customer defined requirements in pre-sales delivery and post installation.
• Work with customers to prepare quotes, bids and schedules for completing installation and repair tasks.
• Make modifications to radio systems per customer requests and/or deploy factory software/firmware updates.
• Other duties and projects as assigned
QUALIFICATIONS
• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood and Vertex equipment in the 2-way radio wireless and /or communications field
• Experience installing communications systems in buildings, DAS (Distributed Antenna System) preferred
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems strongly preferred.
• Experience with RF system design and implementation including antennas and filters a plus
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, basic TCP/IP principles and LTE Networks
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDR's, FDR's, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel
• Associate degree in Electronics Technology or equivalent
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, Wave PTT etc.) preferred
• Knowledge of audio, RF and digital, electronic circuits found in communications equipment at the component level.
• Must have a valid driver's licenses and clean driving record
• Background check is part of the hiring process, which may also include a Motor Vehicle Record check.