Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes
Job description:
• IVR app development exp on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules.
• IVR call flow development on composer (3+ years).
• Strong hands on skills like VXML/GRXML/Java/JavaScript/Web services.
• Preferred to have experience on working with Nuance NLU grammars.
• Preferred to have knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.
• Solid analytical skills, problem determination, and resolution recovery processes
• bility to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
• Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology
Preferred skills:
• Possess current Genesys certifications
• Experience integrating Genesys with third party applications including but not limited to Salesforce
