The RoleResponsible for providing 24x7x365 Tier III technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.LocationWork Location : Dallas, TX
The Main Responsibilities• Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.• Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.• Recommends solutions to increase network integrity and reliability through testing and evaluation.• Participates in disaster recovery/response activities when needed.What We Look For in a Candidate• 5 years of documented sound experience working with critical infrastructure.• Must have recognized leadership skills, effective communication skills, be able to perform extremely complex technical tasks, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.• Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.• Effective verbal and written communication skills ensure specifications and expectations are being met.• Valid driver's license and satisfactory driving record.CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$93,092 - $124,122 in these states: TX
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-Onsite
Requisition #: 342771
