ServiceNow

Senior Engineering Manager - Automated Testing Framework

ServiceNow • $190K — $334K *
New York, NY 10025In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of experience in software engineering and at least 5+ years in a management role for technical teams.
  • Deep technical expertise in enterprise software development, architecture, and testing.
  • Fluency in multiple programming languages (Java, JavaScript, Python, etc.) and strong system design skills.
  • Advanced knowledge of test engineering processes and a track record of delivering high-quality products at scale.
  • Experience with CI/CD, DevOps, cloud platforms, and automation tools.
  • Ability to integrate AI into work processes and decision-making for enhanced productivity.
  • Strong leadership, communication, and collaboration skills.

Responsibilities

  • Lead multiple product development teams to ensure the delivery of high-quality, scalable software.
  • Manage a team of engineers, providing mentoring and career development.
  • Drive engineering excellence through modern software practices.
  • Collaborate with product management and stakeholders to set priorities.
  • Establish and standardize automation frameworks across teams for reliability.
  • Promote innovation and continuous improvement, leveraging AI/ML where relevant.
  • Facilitate knowledge sharing of engineering standards within the organization.

Benefits

  • Flexible spending accounts for healthcare expenses.
  • 401(k) plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

About the team:

We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team, a group building the next generation of intelligent testing capabilities for ServiceNow customers. This is a high impact engineering leadership role at the intersection of AI, developer tooling, and enterprise platform engineering.

Your team is responsible for helping ServiceNow customers author, manage, and execute automated tests at scale, whether they're validating custom application logic through CI/CD pipelines or ensuring their platform customizations survive an upgrade without regression. You'll be building AI native experiences that make this easier, faster, and more reliable than ever before.

What you get to do in this role:
  • Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software
  • Manage a team of engineers, providing technical leadership, mentoring, and career development.
  • Drive engineering excellence through architecture, design, and adoption of modern software practices.
  • Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
  • Establish, standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance.
  • Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant.
  • Drive Knowledge sharing of best practices related to engineering standards with other teams within ServiceNow.
  • Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse, providing clarity and structured solutions.
  • Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.

To be successful in this role you have:
  • Ability to manage projects with material technical risk at a team level
  • Experience with open-source tools and agile development environments
  • Fluency in one or more relevant programming languages (Java, JavaScript, TypeScript, etc.)
  • An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
  • Ability to execute a project based on our priorities, context, risks and desired outcomes
  • Proven success in managing large, distributed teams and leading through complexity
  • Must have experience providing direct field support to customers


Qualifications
  • Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.
  • 10+ years of experience in software engineering and at least 5 + years of Experience in a management position for technical teams
  • Deep technical expertise in enterprise software development, architecture, and testing.
  • Fluency in multiple programming languages (Java, JavaScript, Python, etc.) and strong system design skills.
  • Advanced working knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality
  • Experience with CI/CD, DevOps, cloud platforms, and automation tools.
  • Strong leadership, communication, and collaboration skills.
  • Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Information Technology Jobs

Find similar Senior Engineering Manager - Automated Testing Framework jobs:

NationwideNew York, NY