Job DescriptionThe
Senior Engineer, Stay Experiences & Technical Operations is responsible for the technical design, validation, and operational readiness of Digital Guest Experience solutions across global hotel environments. This role ensures that solutions such as Digital Check-in, Digital Key, Messaging, and In-Room technologies are feasible, scalable, and stable across a highly variable hotel infrastructure landscape.
This individual serves as a senior technical contributor, partnering closely with Product, Architecture, Vendors, and Regional teams to assess readiness, support deployments, resolve complex technical issues, and drive ongoing improvements in system reliability and performance.
This role plays a critical part in bridging product ambition with real-world hotel technical realities.
Your Day to Day- Technical Readiness & Solution Validation: Assess and validate the technical readiness, feasibility, and scalability of Digital Guest Experience solutions across diverse hotel environments.
- Solution Design & Documentation: Develop and maintain technical documentation, integration flows, configuration standards, and system dependency mappings for Stay solutions.
- Production Support & Incident Management: Serve as an escalation point for complex production issues, leading root cause analysis and driving resolution of systemic technical defects.
- Vendor & Integration Engineering: Partner with strategic vendors and internal engineering teams to evaluate integrations, support deployments, and ensure technical performance standards are met.
- Deployment & Operational Enablement: Support pilots, deployments, and operational readiness activities by identifying technical risks, validating environments, and resolving deployment blockers.
- Cross-Functional Collaboration: Collaborate with Product, Architecture, Security, and Regional teams to align Stay solutions with enterprise standards, operational realities, and long-term scalability goals.
- IHG Lab & Showcase Space Ownership: Set up and manage technical solution operations of IHG's stay lab and showcase spaces
What We Need from You- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
- Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
- Strong understanding of enterprise system integrations, including APIs, middleware, and third-party vendor ecosystems. Familiarity with hotel technology environments, including PMS platforms, door lock systems, network infrastructure, and guest-facing applications
- Demonstrated proficiency and technical knowledge of infrastructure fundamentals (networking, TCP/IP, security protocols, cloud environments)
- Understanding of project management lifecycle from conception through implementation. Relevant proficiency and technical knowledge of Operating Systems/Applications infrastructure technologies.
- Demonstrated proficiency with application and network monitoring / visualization tools and system monitoring, logging, and troubleshooting tools. Ability to perform root cause analysis across multiple systems and vendors
- Demonstrated proficiency in analytical, problem solving and root cause analysis skills with ability to correlate cross-platform technologies.
- Experience with the software development life cycle from conception through implementation. Strong understanding of enterprise system integrations, including APIs, middleware, and third-party vendor ecosystems
Technical Skills- Experience with hotel-specific technologies (PMS, Digital Key, Wi-Fi, or in-room systems)
- Cloud platforms (AWS, Azure, GCP)
- API integration and middleware platforms
- Network infrastructure (routing, switching, firewalls)
- Identity, authentication, and security frameworks
- Vendor platform integrations (e.g., guest experience platforms, messaging systems)
- Automation and scripting (DevOps practices, CI/CD pipelines)
Travel - 10%
Location - Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $95,000.00 to $110,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
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