The Amazon Web Services Professional Services (ProServe) team is seeking a Senior Engagement Manager to lead the delivery of our largest and most complex customer transformation programs. In this role, you will lead delivery quality and velocity for programs spanning several concurrent workstreams, orchestrating 50+ person teams of AWS builders, partners, and customers to deliver transformational AI, data, and enterprise modernization outcomes for the world's leading 500 Global organizations.
Your objective will be to deliver distinctive customer business outcomes and experience. In doing so, you will lead the implementation of AWS delivery innovations with customers, including re-designing software development processes to become AI-native end-to-end ("AI-DLC"). You will bring exceptional stakeholder orchestration and relationship-building skills, intrinsic problem-solving ability to proactively shape program direction, anticipate and mitigate risks, and actively manage inter-dependencies, and the backbone to influence customers and partners when program success demands it. This is an opportunity to shape the future of the industry directly through hands-on transformation leadership.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using AWS services. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing and AI transformation initiatives.
This role requires approximately 50% co-location on site with customer, AWS and partner teams within the U.S.
Key job responsibilities
- Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions
- Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments
- Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution
- Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions
- Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs
- Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation
- Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program
- Establish and enforce governance frameworks for agentic AI in delivery - including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails - ensuring AI-augmented workflows remain auditable, secure, and aligned with customer and AWS security requirements.
- Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale
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BASIC QUALIFICATIONS
- 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 5+ years of leading and delivering enterprise-level IT engagements experience
- 5+ years of cloud computing experience
- Bachelor's degree in STEM field
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
PREFERRED QUALIFICATIONS
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, FL, Tampa - 153,600.00 - 207,700.00 USD annually
USA, GA, Atlanta - 153,600.00 - 207,700.00 USD annually
USA, IL, Chicago - 153,600.00 - 207,700.00 USD annually
USA, MI, Detroit - 153,600.00 - 207,700.00 USD annually
USA, MN, Minneapolis - 153,600.00 - 207,700.00 USD annually
USA, NJ, Jersey City - 168,900.00 - 228,500.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,700.00 USD annually
USA, TX, Houston - 153,600.00 - 207,700.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,700.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,700.00 USD annually
