Under senior director leadership, lead, manage, plan, produce, implement, and analyze internal and external communications strategies and tactics for projects, programs, and services related to the VSP Vision employee experience and employment branding, with discrete audience and talent market segments and varied channels.
Develops and drives highest-risk, highest-opportunity employee experience and communication strategies, working with partners in multiple business operations across the enterprise as necessary to achieve stated objectives and enterprise goals
Works closely with executive leaders and support staff to develop and prioritize holistic employee experience and communication programs that meet enterprise and company objectives, including those in the areas of employee engagement, enablement, recognition, and belonging
Collaborates with Organizational Effectiveness team on Employee Listening Strategy and other organizational effectiveness work, communicating segment expectations, needs, behaviors, and attitudes, and uncovering actionable insights to drive improvements in the employee experience
Serves as internal communications and employee experience senior partner, accountable for development, design, and execution of highly complex and/or confidential plans and ensuring that processes and systems align with strategy
Identifies business opportunities and manages major initiatives informed by research and analysis of trends and opportunities to understand evolving employee experience expectations; delivers related recommendations and implementation plans
Deploys and designs employee email campaigns in partnership with senior leadership, HRIS, and enterprise business partners
As needed, manages consultant resources or partner teams; recommends and influences approach and assesses the resources required for success
Partners with internal/external business partners to ensure employment branding opportunities, including workplace awards, are aligned, effective, and further our employment brand
Leverages listening strategy data and industry trends, helps develop employment branding and engagement standards and programs, coordinates with business partners in creating and deploying brand-building communication programs; educates business partners on employment brand related issues and opportunities
Serves as a SME to senior leaders, project management teams, and other communication managers, demonstrating the department's best practices in all areas of internal communications and employee experience and advocating for an optimal employee experience and change management practices
Provides oversight to ensure strategic alignment, priorities, processes, and timelines are met
Develops innovative processes and workflows that drive operational efficiency and excellence, and increase ROI on communication tools, vendors, and systems; manages applicable budget
May lead functional teams and/or projects
Job Specifications
Typically has the following skills or abilities:
Bachelor's Degree in Communications, Human Resources or related experience
Eight years' experience in internal communications and change management work, through a variety of mediums and customized content to varied employee audiences
Eight or more years demonstrated experience with program management and leadership skills including the ability to recommend strategic direction and influence communication
Skill to effectively use a variety of communication mediums and customize content for targeted audiences
Ability to use creative ideas to research, present and recommend employee experience proposals
Ability to problem solve, manage multiple projects simultaneously, plan strategically and adapt to frequent change
Superior analytical and problem-solving skills
Ability to quickly build business acumen and relationships
Strong writing, editing, communication, presentation, organization, and planning skills. Ability to write documentation and reports that are clear, complete, and understood by both technical and non-technical audiences
Ability to organize individual responsibilities for multiple tasks, resulting in the timely and accurate completion and delivery tasks
Excellent interpersonal skills and stakeholder management, to foster collaboration amongst business partners and coordinate internal as well as external resource/workload
Regularly exercises discretion and independent judgment the in performance of his/her job duties
Ability to work with individuals from all levels of organization
Proficient in Microsoft Office products, SharePoint, employment branding platforms, and desktop publishing applications
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $84,000.00 - $141,750.00
