What you'll be doing The Senior Ecosystem Specialist champions a high-performance environment and participates with the development of a people strategy that attracts, retains, develops and motivates their colleagues by fostering an inclusive work environment; communicating vison/values/business strategy and provides input into the day-to-day management of the CIBC Square Facilities Team. In this role, you will provide feedback in the creation of guidelines to govern the CIBC Square Ecosystems. Understand, prioritize and articulate challenges and successes of the Ecosystems and assist with solution development with the Sr. Manager, Workplace where necessary. You will Support Global Workplace Experience Strategy program and provide input to leadership and Facilities team about opportunities for reinforcing change program. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. How you’ll succeed 3 Facilities Management 33 Conduct daily morning inspections of the Ecosystems to ensure operational readiness, identify deficiencies and report to the Facilities Management (FM) shared mailbox for resolution or escalation. Liaise with Sr. FM team members for all premises related matters such as office moves, and coordination of premises and building related matters (relocations, office planning) while ensuring minimal interruptions to business operations. 3 Relationship Management3 Address employee experience feedback received through emails, tenant requests and face-to-face interactions. Manage and resolve requests, concerns, issues and complaints escalated within the ecosystem related to maintenance, supplies, behaviors, etc. 3 Work Order Management 3 Monitor office and furniture requirements and service requests, submit work orders for required repairs of all equipment, furniture, premises, etc. Liaise with Day Custodians to ensure that deficiencies are reported, monitored and addressed. Manage and monitor the tenant work order system and inventory asset management system to ensure all work orders are adhered to per the SLAs. 3 Continuous Improvement 3 Embed Continuous Improvement approach in your day-to-day activities. Actively works towards enhancing and developing process improvements and conducts ongoing evaluation of the existing processes and practices. Who you are 3 You have demonstrated experience in3 administrative, business support or facilities coordinator function, in a fast-paced environment. It is an asset if you have a Post-Secondary education in Facilities Management or Hospitality Management. 3 You act like an owner. 3 You thrive when youre empowered to take the lead, go above and beyond, and deliver results. 3 You have excellent communication.3 Exceptional written and verbal communication skills. 3 Your influence makes an impact. 3 You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. 3 You embrace and champion change3. You continuously evolve your thinking and the way you work in order to deliver your best. 3 Values matter to you.3 You bring your real self to work and you live our values 6 trust, teamwork and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. 3 We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. 3 Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. 3 We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions Job Location Toronto-141 Bay, 10th Floor Employment Type Regular Weekly Hours 37.5 Skills Accountability, Business Processes, Communication, Office Administration, Organizational Efficiency, Personal Initiative, Teamwork