Job title: Senior Director, Training Patient Support Services
Location: Cambridge, MA
Main Responsibilities:- The Director of PSS Training has responsibility for supporting PSS training needs across therapeutic areas.
- This person will have responsibility for strategic planning and implementation of world class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses.
- This person will also need to provide consistencies across the TAs, where applicable.
- Develop, with the PSS Leadership team, the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.
- The Director of Training PSS will have responsibility for on-the-ground execution and deployment of training experiences. Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
This includes responsibility for implementation and continuous improvement to the following work streams:- PSS Onboarding
- New hire training programs and curriculum
- Field Training
- Collaboration/Coordination with "One PSS" training initiatives
- Build a sustainable ongoing learning journey for PSS Teams (field and home office).
- Work closely with all cross functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
- Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with "One PSS" leadership, PSS Leadership, Sales, Marketing, and any other relevant cross functional teams.
- Incorporate technology and gamification for end user engagement.
- Ensures budgets and schedules meet corporate requirements.
- Select, develop, and manage relationships with key agency partners.
- Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
- Contribute to the "One PSS" training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.
About youQualifications:- BA/BS Degree required, preferably in life science or business. MBA a plus.
- Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
- Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.
- Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
- Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members.
The salary range for this position is:
$187,500.00 - $270,833.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
