Salesforce

Senior Director, Strategy & Operations

Salesforce • $181K — $304K *
Washington, DC 20011In-Person
Consumer Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years of leadership experience in marketing operations or as Chief of Staff within a large global enterprise technology company.
  • Expertise in marketing operations, including marketing technology stacks and analytics.
  • Proven track record of driving strategic initiatives with measurable outcomes.
  • Exceptional communication skills with the ability to influence diverse stakeholders.
  • Strong interpersonal skills for relationship building across a matrixed organization.
  • Highly analytical with the ability to use insights for optimization and performance enhancement.
  • Experience with Salesforce's V2MOM framework is highly desirable.

Responsibilities

  • Partner with CMO to define and implement the Data and Platform marketing strategy.
  • Lead the design and optimization of marketing operations processes.
  • Serve as a liaison across marketing teams, product, and sales for cohesive execution.
  • Govern the V2MOM strategic planning process for alignment with business objectives.
  • Oversee preparation of materials for internal and external executive engagements.
  • Collaborate with analytics teams to define KPIs and ensure robust data reporting.
  • Manage critical strategic projects and programs, ensuring timely delivery.

Benefits

  • Access to resources supporting work-life balance.
  • Opportunities for professional development and growth.
  • Innovative AI tools to enhance productivity and effectiveness.
  • Inclusive culture focusing on employee well-being.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Marketing & Communications

Job Details

We are seeking a highly strategic, results-oriented, and experienced Chief of Staff, Data and Platform, to serve as a critical partner and strategic advisor to the CMO of the Data and Platform. This unique leadership role is central to driving the strategic execution and operational excellence of our Data and Platform marketing initiatives at Salesforce.

Reporting directly to CMO of the Data and Platform, the Chief of Staff will act as a force multiplier, ensuring seamless coordination, efficient operations, and effective communication across our dynamic and rapidly evolving Data and Platform marketing ecosystem. This role requires a blend of strategic vision, deep marketing operations expertise, and exceptional leadership to translate high-level strategies into tangible results, optimize workflows, and amplify the impact of our Data and Platform.

Responsibilities:

  • Strategic Planning & Execution: Partner with CMO of Data and Platform to define and drive the Data and Platform marketing strategy, translating vision into actionable plans and ensuring meticulous execution across all initiatives.
  • Operational Excellence: Lead the design, implementation, and optimization of marketing operations processes and systems for the Data and Platform, enhancing efficiency, scalability, and data integrity.
  • Cross-Functional Alignment & Collaboration: Serve as a central liaison and orchestrator across Data and Platform marketing teams, product, sales, and other key stakeholders, ensuring alignment, facilitating decision-making, and fostering cohesive execution.
  • V2MOM & Goal Governance: Own the V2MOM (strategic planning framework) process for the Data and Platform marketing organization, driving creation, tracking, and governance to ensure alignment with overarching business objectives.
  • Executive Communications & Presentations: Oversee the preparation of high-impact materials for key internal and external engagements, including executive briefings, QBRs, all-hands meetings, and strategic presentations, ensuring a consistent and compelling narrative for the Data and Platform.
  • Data & Insights Leadership: Collaborate closely with analytics teams to define key performance indicators (KPIs) for Data and Platform marketing, ensure robust reporting, and leverage data to drive continuous optimization and informed decision-making.
  • Project & Program Management: Directly manage and/or oversee critical strategic projects and programs within the Data and Platform marketing organization, ensuring timely delivery and successful outcomes.
  • Budget Management & Resource Optimization: Partner with Finance to manage the Data and Platform marketing budget, optimize resource allocation, and ensure efficient spend across initiatives.
  • Team Enablement & Resources: Ensure the Data and Platform marketing team has access to the necessary tools, training, and resources to operate effectively and achieve their goals.
  • Amplification of Voice: Support CMO of Data and Platform in articulating and advocating for the Data and Platform vision and strategy internally and externally, helping to shape narratives and craft compelling messages.
  • AI Strategy & Enablement: Champion the team's adoption and evolution of AI-powered marketing practices. Partner with marketing, technology, and operations leaders to define how AI tools are integrated into day-to-day workflows, campaigns, and decision-making - helping set the vision, establish best practices, and build the team's capabilities to work smarter and more creatively with AI.


Experience / Skills Required:

  • 12+ years of progressive leadership experience in marketing operations, marketing strategy, or a Chief of Staff role within a large, global enterprise technology company.
  • Proven expertise in marketing operations, including a deep understanding of marketing technology stacks, campaign execution, lead management, analytics, and reporting.
  • Demonstrated success in driving strategic initiatives from conception to completion, with a strong focus on measurable business outcomes.
  • Exceptional executive presence and communication skills (written and verbal), with the ability to represent senior leadership, influence diverse stakeholders, and articulate complex information clearly and concisely.
  • Strong interpersonal skills, with a proven ability to build and maintain strong relationships across all levels of a matrixed organization, fostering trust and collaboration.
  • Highly analytical and data-driven, with the ability to translate insights into actionable strategies and optimize performance.
  • Adept at anticipating needs, proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.
  • Experience with Salesforce's V2MOM framework or similar strategic planning methodologies is highly desirable.
  • Comfortable managing ambiguity, navigating change, and prioritizing effectively across multiple competing demands.
  • A marketing maker at heart - someone who rolls up their sleeves, brings creative energy to their work, and thrives on building campaigns, content, and programs that resonate.
  • Passion for AI and its application in marketing - demonstrated curiosity and experience (or eagerness to develop it) in leveraging AI tools to enhance marketing effectiveness, and a desire to help shape how the team adopts and scales AI-powered ways of working.
  • Bachelor's degree or equivalent relevant experience required. Master's degree (MBA) a plus.


Preferred Qualifications:

  • Experience working with or marketing to a developer audience or platform-oriented products.
  • Familiarity with the Salesforce ecosystem and internal processes.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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