Known

Senior Director, Search

Known$170K — $185K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree from a reputable institution
  • 8+ years managing paid search strategy in a digital agency or similar setting
  • Experience with generative AI search campaigns and related tools
  • Knowledge of SEO, including technical aspects and content strategy
  • Proven leadership in growing a team of 4-6 individuals
  • Senior-level client management experience
  • Ability to translate business goals into actionable KPIs

Responsibilities

  • Own client relationships and search performance across a client portfolio
  • Establish strategy for paid search and generative AI search
  • Implement best practices for testing, QA standards, and knowledge sharing
  • Lead, develop, and mentor a team of search professionals
  • Serve as executive point of escalation for client issues
  • Align client objectives with search strategies across channels
  • Oversee advertising spend management in paid search
  • Advise on the application of machine learning and generative AI in search performance

Benefits

  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave
Full Job Description
About the Role

Known's Media Science team uses advanced analytics, machine learning, statistics, and algorithms to plan and optimize advertising dollars. We partner with our clients to translate their business goals into meaningful metrics, and buy media across all channels to drive those target outcomes.

As a Senior Director, Search, you own search performance across a portfolio of clients. You set the strategy, develop the team, and are the executive point of contact when clients need a senior voice in the room. You will lead paid search in daily account management, cross-channel strategy, and optimization, and you will bring a clear point of view on how generative AI is reshaping search behavior and paid media execution.

WHAT YOU'LL DO
  • Own performance and client relationships across your portfolio, meeting targets and delivering clear, data-grounded narratives
  • Set the overall strategy for paid search and generative AI search (including Performance Max, AI-powered Smart Bidding, and emerging gen AI ad surfaces), across multiple clients
  • Define and enforce best practices across the team, including testing frameworks, QA standards, and knowledge-sharing processes
  • Manage, develop, and hire direct reports; own the professional development of the full search team under you
  • Act as executive escalation point for client issues, coordinating resolution across disciplines
  • Translate client business objectives into search strategies, and connect search activity to broader channel plans
  • Oversee day-to-day management of advertising spend across paid search
  • Advise clients and internal teams on how machine learning, automation, and generative AI tools can improve search performance
  • Build and present media plans, performance reports, and strategic recommendations to client leadership
  • Build and grow search practice with an eye to the future, which may include changes in Search and AI landscape, evolution of overall paid media landscape, and other cross channel knowledge sharing.

WHO YOU ARE AND WHAT YOU HAVE
  • A degree from a well-regarded college or university
  • 8+ years of hands-on experience managing paid search strategy and execution in a digital agency or comparable environment
  • Demonstrated experience managing gen AI-powered search campaigns, including Performance Max, Responsive Search Ads, Smart Bidding and emerging generative ad formats across Google and Microsoft
  • Working knowledge of SEO, including technical SEO, content strategy, and the intersection of organic and paid search
  • Experience managing and growing a team of at least 4-6 people
  • Track record managing clients directly at a senior level
  • Experience in translating goals to KPIs
  • Ability to think creatively and question conventional platform or channel approaches when the situation calls for it.

Skills, Abilities, and Knowledge
  • Strong grasp of the math behind media buying: statistics, attribution models, and measurement frameworks, while also understanding and implementing the magic of translating insights into action.
  • Ability to evaluate and direct work across paid search and gen AI search in a single coherent strategy
  • In-platform fluency with Google Ads and Microsoft Advertising, including AI-powered campaign types
  • Experience with search audience strategies, keyword architecture, and budget scaling across verticals
  • Excellent communication and presentation skills, including the ability to explain technical concepts to non-technical clients
  • Experience working with data scientists or technical teams on measurement and optimization problems is a plus

Competencies
  • Translates business problems into specific, solvable media questions and delivers high-quality work against them
  • Delegates effectively to a team with varying levels of experience
  • Holds a high bar for accuracy in reporting and analytics, for their own work and others'
  • Collaborative by default; builds trust across media, analytics, and client teams

SOME OF OUR PERKS
  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave

The base salary for this position is $170K-$185K

This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

#LI-RR1

About Known

Known is an artificial intelligence platform that helps businesses automate their customer support and sales processes. The company's platform uses natural language processing and machine learning to understand customer inquiries and provide personalized responses, reducing the need for human intervention. Known's solution can be integrated with a variety of communication channels, including email, chat, and social media, and can be customized to meet the specific needs of each business. The company was founded in 2017 and is headquartered in San Francisco, California.
Learn more about Known
Size
50 employees
Industry
Founded
2017

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