12+ years in enterprise technology, with 5+ years at the Director level leading Salesforce platform teams.
Experience scaling Salesforce orgs in fast-paced B2B environments, specifically with CPQ and Billing.
Demonstrated success in leading end-to-end Quote-to-Cash transformations.
Familiarity with AI capabilities on the Salesforce platform such as Agentforce and Einstein to enhance productivity.
Proven ability to build and manage teams of various roles, including developers, architects, and analysts.
Deep technical understanding of Salesforce architecture to engage with senior architects effectively.
Knowledge of broader enterprise architecture concepts including cloud platforms and data security.
Responsibilities
Own the multi-year strategy for Axon's Salesforce platform including all major components.
Lead the transformation of the Quote-to-Cash process for improved efficiency and accuracy.
Define the AI strategy for the Salesforce platform to boost team productivity.
Establish governance and security standards for Salesforce architecture.
Grow and lead a diverse team of Salesforce professionals with a focus on performance management.
Collaborate with executive stakeholders to align business priorities with technological initiatives.
Manage the overall platform budget and vendor relationships, while ensuring value and efficiency.
Benefits
Competitive salary with a 401k that offers employer matching.
Flexible discretionary paid time off policy.
Paid parental leave available for all employees.
Access to comprehensive medical, dental, and vision plans.
Fitness and wellness program offerings to support physical health.
Emotional and mental wellness support resources.
Opportunities for learning and professional development.
Access to Employee Resource Groups (ERGs) for community building.
Complimentary snacks available in the office.
Full Job Description
Your Impact As Axon's Senior Director, Salesforce, you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers - spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem. You'll help guide Axon's end-to-end Quote-to-Cash transformation - modernizing how the business moves from opportunity to quote to order to revenue, and unlocking the velocity and accuracy the next phase of Axon's growth depends on. You'll also set the strategy for how AI is integrated into the platform to make sellers, agents, and operations teams dramatically more productive.
This is a senior leadership role for someone who has scaled Salesforce platforms in high-growth B2B environments. You'll set the multi-year platform strategy, build and lead a team of architects, developers, and admins, and partner directly with executive stakeholders across Sales, RevOps, Finance, Customer Success, and IT. You'll be accountable for the platform's technical excellence, delivery rigor, and business outcomes - and for building the team and operating model to sustain both as Axon continues to grow. What You'll Do Location:Location: Hybrid from one of our US offices (Boston, Seattle, Sterling VA, Atlanta GA, Scottsdale AZ, NYC, San Francisco)
In Office Expectations: 4 days per week (Tuesday-Friday)
Office Locations:
Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
Lead Axon's Quote-to-Cash transformation - modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
Set the strategy for AI on the Salesforce platform - Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
Lead and grow a team of managers and individual contributors - architects, developers, admins, and business analysts - including hiring, coaching, performance management, and org design
Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
Manage the platform budget, vendor relationships, SI partnerships, and license strategy - including RFP/RFI processes, contract negotiation, and total cost of ownership
Own the relationship with Salesforce as a vendor - influencing product roadmaps, navigating contract cycles, and managing escalations
Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
Build a culture of technical excellence, ownership, and customer obsession within the team
What You Bring
12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
Demonstrated experience scaling Salesforce orgs in high-growth B2B environments - with CPQ and Billing in production
Track record of leading Quote-to-Cash transformations end to end - opportunity through revenue recognition
Experience applying AI on the Salesforce platform - Agentforce, Einstein, or comparable LLM-powered capabilities - to drive real productivity gains
Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
Deep technical fluency in Salesforce architecture - able to challenge and direct senior architects credibly
Broad technical fluency beyond Salesforce - comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systems
Strong grasp of modern enterprise architecture concepts - APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
