Fanatics

Senior Director, Product Management - Supply Chain Technology

Fanatics • $130K — $180K *
Atlanta, GA 30349In-Person
Enterprise Technology
11 - 15 years of experience
Reposted Yesterday
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Job Overview by Ladders

Qualifications

  • 12+ years of Product Management experience in WMS, fulfillment, and supply chain platforms.
  • Proven track record in leading complex, multi-site technology transformation programs.
  • Deep expertise in enterprise-level warehouse management systems like Manhattan Active WMS.
  • Strong understanding of global shipping and logistics, including TMS strategy and carrier integrations.
  • Demonstrated ability in designing low-touch logistics models that optimize efficiency.
  • Experience in leading and developing Product Manager teams, enhancing team performance and capabilities.
  • Excellent stakeholder management skills, with comfort in VP and C-suite interactions.

Responsibilities

  • Lead the product strategy and roadmap for the Warehouse Management System platform.
  • Drive technology alignment for eCommerce and wholesale distribution operations.
  • Enable greenfield deployments and complex retrofit programs across global operations.
  • Drive micro-fulfillment initiatives to enhance operational responsiveness.
  • Own the strategy for automation integration in warehouse controls and robotics.
  • Collaborate with Operations to evolve WMS capabilities in line with network goals.
  • Define and track key performance metrics for fulfillment and distribution operations.

Benefits

  • Impactful contribution to the infrastructure of a passionate fan community.
  • Opportunity to engage with a global network and diverse operations.
  • Participation in a multi-year transformation program with executive backing.
  • Collaboration with a skilled team across engineering and operations.
  • Competitive compensation and comprehensive benefits package.
Full Job Description
Job Description

What You Will Own

Fulfillment, Distribution Network & WMS Platform
  • The WMS platform is a foundational pillar of Fanatics' supply chain technology strategy - the system of record for how we move, store, and ship product across our global network, supporting both our DTC fulfillment operations and our wholesale distribution business.
  • Lead and co-develop the product strategy and multi-year roadmap for Fanatics' Warehouse Management System platform in close partnership with Supply Chain and Operations, driving a large-scale, multi-site network transformation program across our global network.
  • Drive the technology platform across both fulfillment and distribution operations - ensuring it supports eCommerce, wholesale distribution, and omnichannel operations, and is tightly aligned to our broader supply chain technology platform strategy.
  • Enable greenfield deployments and complex retrofit programs, partnering closely with Operations and Supply Chain, across our growing global network - spanning North America, Europe, and beyond - building toward a uniform, modern technology platform for omnichannel operations.
  • Drive our micro-fulfillment model - enabling on-demand capacity and pop-up sites that power Fanatics' ability to respond to peak events and hot market moments.
  • Own automation integration strategy across warehouse execution, controls, and robotics systems - translating operational automation investments into coherent product architecture.
  • Partner with Operations leadership to evolve WMS capabilities in line with the network roadmap - from eCommerce and wholesale distribution through to fully integrated omnichannel operations.
  • Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost - in alignment with Operations and business stakeholders.

Global Shipping & Logistics
  • Define and evolve the product vision for Fanatics' Global Shipping platform, in close collaboration with Logistics and Transportation business partners, - spanning carrier integrations, Transportation Management System strategy, rate shopping, label generation, package lifecycle management, and delivery tracking.
  • Drive build vs. buy decisions for TMS - including vendor assessment, selection, and integration strategy across parcel, freight, last-mile, and regional carriers globally - working in partnership with Operations and Supply Chain.
  • Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models, including cross-border and customs compliance.
  • Champion low-touch logistics execution - driving automation, intelligent carrier selection, and streamlined fulfillment routing to reduce freight costs, minimize manual intervention, and improve throughput across the shipping lifecycle.
  • Define and track shipping performance metrics - across on-time delivery, cost, carrier performance, and customer experience - in partnership with Logistics and Operations.


How You Will Make an Impact

Product Strategy - In Collaboration with Ops Partners
  • Drive the development of an integrated product vision and roadmap across fulfillment, distribution, WMS, and shipping - co-created with, and in service of, Supply Chain, Logistics, Transportation, and Operations partners.
  • Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance - across both B2C and B2B models.
  • Lead build vs. buy evaluations and vendor selection decisions in partnership with the business, ensuring technology choices are grounded in operational reality.
  • Actively participate in executive-level program reviews and strategic planning cycles.

Cross-Functional Leadership
  • Partner with Engineering and Architecture on platform scalability, reliability, and supply chain technology strategy.
  • Work with Finance to model and track program ROI, total cost of ownership, and business impact across the network transformation portfolio.
  • Manage complex dependencies across multi-team, multi-vendor programs - driving alignment and unblocking delivery.

Execution & Delivery
  • Translate strategy into clear product requirements, epics, and measurable success criteria.
  • Lead backlog prioritization and sprint planning in close partnership with engineering teams.
  • Navigate peak event planning and operational resilience requirements - holiday, promotional surges, and hot market events.

People Leadership
  • Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains.
  • Set clear direction, manage prioritization across competing demands, and build team capability.
  • Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes.


What You Bring

Required
  • 12+ years of Product Management experience, with significant ownership of WMS, fulfillment, distribution, or supply chain platforms.
  • Proven track record leading complex, multi-site technology transformation programs from strategy through delivery.
  • Deep expertise in warehouse management systems at enterprise scale - Manhattan Active WMS or equivalent strongly preferred.
  • Strong understanding of global shipping, carrier integrations, TMS strategy, and last-mile logistics.
  • Demonstrated experience designing or scaling low-touch logistics models - including automated carrier selection, rate shopping optimization, and reducing manual touchpoints across the shipping and fulfillment lifecycle.
  • Experience leading and developing teams of Product Managers - setting direction, managing performance, and growing talent.
  • Excellent stakeholder management and executive communication skills - comfortable operating at VP and C-suite level.
  • Strong analytical skills - able to build business cases, model total cost of ownership, and track program-level impact.
  • Experience operating across B2C and B2B fulfillment and distribution models.

Preferred
  • Experience with Manhattan Active WMS in a multi-site, multi-region environment.
  • Background in omnichannel fulfillment and wholesale distribution operations.
  • Familiarity with warehouse execution, controls, and robotics systems integration.
  • Experience supporting peak events, hot market programs, and operational resilience planning.
  • Background in returns, reverse logistics, and cross-border fulfillment.
  • Experience with OMS, ERP integrations, and inventory management platforms.


Why Fanatics
  • You will be building something that matters - the fulfillment and distribution infrastructure behind the world's most passionate fan community.
  • The scale is real - global operations spanning eCommerce, wholesale, and in-venue retail, with a network that continues to grow.
  • The transformation is just beginning - this is a multi-year program with executive commitment and real investment behind it.
  • You will work with a talented, experienced team of engineers, operators, and product leaders who are deeply invested in getting this right.
  • Competitive compensation, comprehensive benefits, and the chance to wear some very good kit.


About Fanatics

Fanatics is a leading retailer of licensed sports merchandise. The company was founded in 1995 and has grown to become the largest online retailer of officially licensed sports merchandise in the world. Fanatics offers a wide range of products, including jerseys, hats, and other apparel, as well as collectibles and memorabilia. The company has partnerships with all major sports leagues and teams, as well as with individual athletes. Fanatics is committed to providing a seamless shopping experience for its customers and has invested heavily in technology and logistics to ensure fast and reliable delivery.
Learn more about Fanatics
Size
5,000 employees
Industry
Retail & Consumer Goods
Founded
1995
* Ladders Estimates

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