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About the Role

At the heart of Salesforce's data and AI strategy sits the Unified Knowledge Services team — and this role leads it. As Senior Director of Product Management, you'll own the enterprise data-to-activation platform and drive delivery of Next Gen Account Hierarchy (NGAH) as a flagship transformation initiative. You'll also steward the enterprise Knowledge Graph platform, the connective tissue between entities, relationships, and signals that powers AI reasoning and GTM intelligence. This is a high-visibility leadership role at the intersection of data, AI, Agents, and go-to-market transformation — one that directly shapes how the enterprise operates today and how Agentforce-powered experiences are built tomorrow.

What You'll Be Doing

Lead a Flagship Enterprise Transformation

• Own end-to-end delivery of NGAH to critical path teams by FY28

• Drive enterprise-wide adoption across Sales, Marketing, RevOps, Finance, and

• Product organizations, with scalable rollout and enablement models for long-tail teams

• Balance speed, accuracy, governance, and adoption in a high-complexity environment

• Drive alignment across 40+ stakeholder teams and organizational leaders

Own the Customer Data Foundation

• Define and execute product strategy across Customer Master (identity, match/merge, hierarchy), Enrichment Platform (data quality, vendors, signals), Data Platform (pipelines, governance, activation), and Knowledge Graph (entity relationships, graph traversal, AI-ready data structures)

• Ensure enterprise data flows seamlessly from ingestion 12 activation 12 business impact

Drive Business Impact Through Adoption

• Partner deeply with GTM teams to embed trusted customer data into workflows and operational systems

• Drive measurable business outcomes: improved targeting, segmentation, pipeline quality, conversion, ACV, and operational efficiency

• Lead enterprise-wide change management to accelerate adoption and reduce friction across a highly matrixed organization

Build and Scale a High-Performing Product Organization

• Lead, grow, and coach a team with varying levels of PM maturity, developing the next generation of product leadership talent

• Instill strong product instincts, execution rigor, and an ownership mindset

• Build a culture of accountability, clarity, customer-centricity, and operational excellence

Lead with an AI-Forward Mindset

• Embed AI into data quality, enrichment, deduplication, signals intelligence, scoring, and workflow automation

• Leverage knowledge graphs as the semantic layer powering Agentforce reasoning, entity disambiguation, and relationship-aware recommendations

• Champion the evolution from traditional systems to intelligent, agent-driven platforms

Act as a Strategic External Partner

• Serve as Customer Zero for strategic platform partners (e.g., Informatica)

• Influence roadmap direction, validate capabilities at scale, and ensure enterprise readiness

• Evaluate emerging technologies and industry trends relevant to enterprise data and AI ecosystems

What We're Looking For

Required Qualifications

• 1215+ years in Product Management with a proven track record delivering large-scale enterprise transformation programs

• Experience leading highly cross-functional initiatives across Product, Engineering, GTM, Operations, and Executive stakeholders

• Strong background in customer data platforms, master data management (MDM), identity resolution, and customer hierarchy systems

• Deep familiarity with enterprise data platforms, including governance, data pipelines, data modeling, and activation

• Demonstrated ability to influence and drive alignment across large, matrixed organizations without direct authority, including at the executive level

• Ability to operate fluidly between strategic vision and execution details

Preferred Qualifications

• Experience with Informatica MDM or similar enterprise master data management platforms

• Working knowledge of Salesforce Data Cloud, including identity resolution, activation, governance, and enterprise data architecture concepts

• Familiarity with enterprise Knowledge Graph architectures and graph-powered systems, including semantic modeling, ontology concepts, entity relationships, and AI-powered reasoning use cases

• Experience partnering with external platform vendors in a Customer Zero or strategic design partner capacity

• Experience with AI-powered enterprise platforms, agentic workflows, intelligent automation, or semantic technologies 12 including Agentforce or similar AI ecosystems

• A related technical degree

Why Join?

This is a rare opportunity to shape both the enterprise data strategy and the AI and semantic foundations powering the next generation of Salesforce's business. You'll work at enterprise scale, influence executive-level decisions, and lead a team building systems 12 including the knowledge graph layer 12 that define how the company operates with data and intelligence. If you're energized by high-stakes transformation, cross-functional leadership, and building for the future of AI-driven experiences, this role offers that scope in full.