Jones Lang LaSalle Incorporated

Senior Director, Performance

Jones Lang LaSalle Incorporated • $128K — $155K *
Chicago, IL 60629In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Proven experience in building or significantly revamping performance or measurement functions.
  • Effective communication with Account Directors and clients, despite lacking direct authority over them.
  • Strong understanding of management fee structures, contract nuances, and value preservation.
  • Ability to influence and enforce standards rather than manage headcount directly.
  • Open to innovative approaches, rather than strictly administering existing methods.

Responsibilities

  • Define and uphold scorecard architecture and KPI library for Life Sciences accounts.
  • Facilitate the performance community, sharing best practices and ensuring consistency in scorecards.
  • Collaborate with Sales and account leaders to ensure performance models are accurately priced and staffed prior to contract signing.
  • Guide performance from pursuit through to steady state rather than inheriting prior frameworks.
  • Maintain oversight of performance metrics and bring in external benchmarks for reference.
  • Work with technology teams to streamline processes, reducing administrative burdens for performance-focused roles.
  • Serve as a primary contact for resolving issues related to scorecard discrepancies or client dissatisfaction.

Benefits

  • 401(k) plan with company matching contributions.
  • Comprehensive medical, dental, and vision coverage.
  • Paid parental leave at 100% salary.
  • Generous Paid Time Off and company holiday offerings.
  • Access to earn wages early through Daily Pay.
Full Job Description
Senior Director, Performance - JLL (Life Sciences Platform)

What this job involves: Build and own the performance discipline for Life Sciences. From 1 January 2027 every performance role reports into an account, to a PMO Lead or an Account Director. Nobody reports to this role. It is a function builder, not a people manager, and it is accountable for whether performance across the vertical is consistent, credible and commercially useful. The honest description of the job: responsibility for an outcome delivered entirely by people who work for someone else. That only succeeds if the decision rights below are real and are used.

What your day-to-day will look like:
  • Own the standard:Define and maintain the scorecard architecture, KPI library, data quality expectations and governance cadence used across every Life Sciences account.
  • Lead the community of practice:Convene the performance community, run peer review of new scorecards, distribute what works, and keep consistency alive now that the reporting lines sit on the accounts.
  • Engage upstream:Work with Sales Development and account leadership during pursuit and solutioning so the performance model is priced and staffed before the contract is signed.
  • Own the arc:Carry performance through pursuit, transition, go-live and into steady state, rather than inheriting a regime built by someone else.
  • Benchmark:Maintain a cross-account view of performance outcomes, at-risk fee position and what good looks like, and bring external market practice back in.
  • Drive automation:Work with the JLLT Technology Pod to remove administrative burden from account performance roles, so their time goes to analysis and client conversation.
  • Put out fires:Be the person accounts call when a scorecard is wrong, a client is unhappy or a transition is behind. There is no longer a central team to absorb this.
  • Develop people:Own the capability bar and the career path for performance across the vertical, including movement between accounts as portfolios change.


These are the authorities that make the role work. They are not advisory.
  • Methodology:Sole owner of scorecard architecture, KPI definitions, calculation standards and evidence requirements across the vertical. Any account deviation requires written approval from this role.
  • Hiring:Sits on the interview panel for every performance role in Life Sciences. The account is the hiring manager; this role has a documented say in the decision and owns the capability bar.
  • Review input:Provides written input into the annual performance review of every performance role, to the account manager who owns it.
  • Coverage:Applies the 25% funding test, determines which accounts qualify for a dedicated resource, and signs off the self-perform handoff standard before an account is released.
  • Solutioning:Approves the performance resourcing assumption in every Life Sciences pursuit before it is submitted, so that we stop selling scope we cannot staff.
  • Escalation:Direct access to the Managing Directors and the COO on any matter of measurement integrity, with no requirement to route through the account.


Required Qualifications:
  • Has built or substantially rebuilt a performance or measurement function, not only run one.
  • Credible with Account Directors, Managing Directors and clients, because the role has no positional authority over any of them.
  • Strong commercial grounding in management fee mechanics, contract structure and margin protection.
  • Comfortable operating through influence and standards rather than headcount.
  • Willing to change how the work is done rather than administer the current model well.


Preferred Qualifications:
  • Familiarity with Life Sciences, GxP or regulated environments


Location: Remote + Travel (up to 25% or as needed)

Extra:
  • Two-level mandate: The same mandate that applies to every account role applies to the function as a whole. Client-facing: are we delivering what we sold, consistently, across sixteen accounts? Commercial: are we capturing the value of those contracts, and does the leadership team know its aggregate at-risk fee exposure at any point in the year?
  • Integrity and independence: Performance now reports into the accounts whose fee it measures. This role is the counterweight. It holds the methodology centrally, it is the escalation path when an account applies pressure to a result, and it is accountable to the Managing Directors and the COO for the credibility of what Life Sciences reports to its clients. If an account restates a result outside the standard, this role is expected to say so.
  • Relationship with technology: The JLLT Technology Pod owns tools, data and access. This role owns the requirement, sets the specification on behalf of the vertical, and holds the pod accountable for output that performance people can actually use. It does not manage technology resources.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

128,000.00 - 155,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Boston, MA, Chicago, IL, Dallas, TX, Raleigh, NC, San Francisco, CA

Job Tags:

Life Science

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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