Job Description

Why This Role
Icertis is launching a new Center of Excellence to support our AI-first, legal-centric products. This team will partner directly with enterprise customers, including companies like Microsoft, Accenture, and Hewlett Packard Enterprise, to design real-world AI use cases, optimize AI-powered contract review playbooks, and develop custom prompts that bring legal workflows to life. This role blends legal expertise with AI innovation, helping customers streamline contract reviews, strengthen negotiation strategies, and bring greater speed, consistency, and insight to their daily work.

You'll have the opportunity to make a real impact, shaping both the customer experience and how our product evolves. It's a dynamic role where you'll wear several hats: trusted advisor, LegalOps and contracting expert, product specialist, and solution architect. Ultimately, your goal is to help customers unlock the full power of Icertis and drive meaningful success for themselves, their teams, and their organizations.

#LI-AA2

Responsibilities

What You'll Be Doing

Customer Consultant - Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.

Customer Coach - Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption.

Customer Success Partner - Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement.

Product Advisor - Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction.

Team Builder - Play a key role in building and scaling our Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team.

Qualifications

Who You Are

To thrive in this role, you are:

• A fast learner who quickly adapts to new technologies and concepts
• A problem solver who enjoys tackling complex challenges
• A self-starter who takes initiative and ownership
• A clear communicator who can simplify complex ideas
• A creative and flexible thinker who approaches challenges from multiple angles
• A strong collaborator with excellent stakeholder management skills

Basic Requirements

• Fluent in English (additional languages are a plus)
• Experience reviewing commercial contracts
• Experience working with AI tools and prompt writing

Experience Expectations

Legal Expertise

• 5+ years of experience in commercial contract drafting, review, and negotiation
• Strong knowledge of common contract provisions across agreements such as NDAs, MSAs, SaaS agreements, vendor agreements, and licensing agreements
• Experience developing or working with contract playbooks, review guidelines, or negotiation protocols

Technical & AI Skills

• Experience working with AI tools and prompt engineering
• Comfort with technology platforms and the ability to learn new systems quickly
• Strong analytical and problem-solving skills with attention to detail
• Ability to translate legal concepts into structured guidance for AI systems

Relationship & Communication Skills

• Excellent communication and presentation skills
• Experience working directly with customers or internal stakeholders
• Ability to manage multiple customer engagements simultaneously
• Professional presence when working with enterprise-level customers, including general counsel and senior legal leaders
• Strong cross-functional collaboration skills

Salary Range:

Min [$170,000] - Max [$260,000] USD per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.

Location: Candidates must be based in New York City

Our Commitments

Icertis is committed to:

• Supporting employees' and their families' physical, mental, and financial well-being.
• Accelerating Icertians' careers.
• Making a social and environmental impact in our communities.
• Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
• Generous holidays, including the 4th of July week off (paid).
• Free professional and leadership coaching.
• Annual personal development allowance.

What we offer:

• Robust medical, dental, vision, and mental health benefits.
• Employee Assistance Program (EAP).
• Equity (RSUs) and shared ownership in the company.
• Generous 401(k) match.
• Flexible work environment.
• Paid maternity and paternity leave.
• Generous holiday and PTO program.
• CaaS (Coaching as a Service).
• Annual personal development allowance.
• 7 Days for Humanity - seven paid volunteer days annually.
• Global and regional DEIB steering committees and employee resource groups (ERGs).
• Global DEIB training programs and guest speakers throughout the year.