Salesforce

Senior Director, Global Migration Delivery

Salesforce$191K — $320K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in Customer Success, SaaS platform delivery, or Professional Services leadership roles.
  • Proven ability to communicate technical issues effectively to diverse audiences.
  • Strong people management skills with experience leading global technical teams.
  • Deep expertise in cloud migrations and their impact on business models.
  • Consulting abilities to handle high-pressure objections and influence C-level conversations.

Responsibilities

  • Serve as the executive point of accountability for migration engagements and customer success.
  • Coordinate global delivery resources and oversee migration lifecycle experiences.
  • Align and manage business and technical stakeholder objectives for effective delivery.
  • Prioritize urgent migration activities across various global teams.
  • Conduct enablement sessions on toolkit usage and migration best practices.
  • Develop executive-level relationships with customer leadership and technical teams.
  • Drive adoption of internal tools and address barriers to successful cloud migration.

Benefits

  • Participation in innovative projects with cutting-edge technology.
  • Opportunities for professional development and advanced training.
  • Collaborative work environment with emphasis on team performance.
  • Access to AI-driven tools that enhance operational efficiency.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

The Role

The Senior Director, Global Migration Delivery is a high-impact leader responsible for transforming complex digital migrations into measurable business value for our most strategic customers. Operating at the "front-line" of the Global Migration Organization, you directly lead and scale a high-performing team of Migration Delivery Leads and Managers, ensuring they are equipped to navigate high-stakes technical environments. You serve as a critical bridge between internal Product and Engineering teams, Account Teams, and the customer's leadership, acting as a trusted advisor and a fractional extension of the customer's own workforce.

In this role, you are responsible for de-risking the migration journey by identifying technical roadblocks and business misalignments before they impact the timeline. You close the "Execution Gap" by operationalizing cutting-edge AI and automation tools-turning experimental R&D into predictable, accelerated results through your team of experts. By orchestrating a unified front between internal stakeholders and your global delivery squad, you ensure that every migration is delivered with the precision, speed, and technical integrity required for large-scale enterprise transformation.

Responsibilities

Customer Accountability and Value Alignment
  • Serve as the single point of executive accountability for the delivery of migration engagements, overall customer experience, and project success.
  • Coordinate all global delivery resources, overseeing the experience throughout the migration lifecycle to ensure value is delivered through standardized playbooks and automation tooling.
  • Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals.
  • Prioritize the most urgent delivery activities across multiple global pods, ensuring time is focused on high-impact migration milestones.
  • Oversee enablement sessions for delivery teams on toolkit usage, migration forecasting, and pipeline hygiene.


Strategic Advisory and Stakeholder Management
  • Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer technical and business leadership.
  • Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven migration archetypes to their problems.
  • Solidify partnership commitments and drive innovation aligned with customers' business challenges.
  • Increase customer engagement with migration products and identify major organizational barriers to successful cloud adoption.
  • Partner with internal teams to drive adoption of internal tools (AI Agents, Assessment Sizers) to ensure platform stability and performance during transitions.


Technical Health, Adoption, and Risk Management
  • Tooling Usage & AI Literacy: Drive the use of AI-driven tools to automate routine migration tasks such as account assessment, data mapping, health monitoring, and meeting summaries.
  • Escalation Ownership: Serve as the primary interface for major incidents and technical roadblocks to protect customer revenue and project timelines.
  • GDC Acceleration: Work alongside the Global Delivery Center (GDC) to offload repeatable engineering tasks, allowing field teams to focus on high-value advisory work.
  • Product & Engineering Collaboration: Forge strong multidisciplinary relationships with Engineering and Product Management to influence the roadmap for migration automation.


Required Qualifications
  • Experience: 10+ years of relevant industry expertise in Customer Success, SaaS platform delivery, or Professional Services leadership in senior leader roles.
  • Consulting Skills: Demonstrated ability to drive business value, handle high-pressure objections, and influence C-level conversations.
  • People Management: Proven track record of leading large, diverse, and global technical teams (Architects, Engineers, Delivery Leads).
  • Industry Expertise: Deep understanding of the broad impact of cloud migrations on a customer's business model.
  • Communication: Excellent ability to articulate technical issues to diverse audiences and translate complex migration concepts into business terms.


Cloud/Platform & Technical Requirements
  • Platform Mastery: 10+ years experience supporting customers using complex Salesforce or other global technology software environments (specific to Sales Cloud, Marketing Cloud, Tableau, or Data 360).
  • Migration Knowledge: Understanding of end-to-end migration processes (Discovery, Data Mapping, Pipeline Management, and SLA Management).
  • Automation Familiarity: Knowledge of platform automation (Flows, Apex) and how migrations integrate with telephony, chat, and self-service portals.
  • AI Engagement: Ability to leverage AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.


Preferred Qualifications
  • Experience supporting large-scale and high-compliance enterprises.
  • Advanced certifications such as Platform App Builder, Data 360 Specialist, or "Agentblazer" training.
  • Prior experience working with a Global Delivery Center (GDC) model to accelerate tool-based delivery.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

Similar Jobs

More Jobs at Salesforce

More Enterprise Technology Jobs

Find similar Senior Director, Global Migration Delivery jobs: