Marriott International

Senior Director, Enterprise Reliability Engineering

Marriott International$150K — $200K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree in Engineering, Information Systems or Computer Science or equivalent experience/certification
  • 10+ years of senior IT leadership experience with a focus on software engineering, SRE, DevOps, or similar disciplines
  • 8+ years leading large-scale engineering or reliability organizations
  • 3-5 years' experience managing a Multi-Cloud environment
  • 8+ years managing teams and service provider partnerships
  • Proven track record of driving reliability transformation across engineering domains
  • Deep understanding of cloud-native architectures and modern software delivery practices

Responsibilities

  • Define and execute domain reliability strategies for Data and Core platforms
  • Translate reliability transformation objectives into actionable roadmaps
  • Establish ownership models and reliability targets
  • Identify barriers to reliability adoption and drive remediation
  • Expand and mature embedded SRE capabilities within engineering teams
  • Promote incident reduction through effective post-incident reviews
  • Drive automation to eliminate operational toil and enhance self-healing capabilities

Benefits

  • Develop executive-level reliability scorecards for visibility
  • Provide insights into reliability trends and operational maturity improvements
  • Foster a culture of accountability and continuous improvement
  • Lead a high-performing Domain Reliability Engineering team
  • Encourage employee growth and professional development opportunities
  • Promote innovative solutions for customer satisfaction and service improvements
Full Job Description
Job Description

JOB SUMMARY

The Senior Director, Enterprise Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott's Data and Core technology domains. This role plays a critical part in Marriott's reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and DevSecOps practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle. Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support.

CANDIDATE PROFILE

Required:

  • Undergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification


  • 10+ years of senior IT leadership experience across software engineering, platform engineering, SRE, DevOps, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset


  • 8+ years leading large-scale engineering or reliability organizations


  • 3-5 years' experience operating and maintaining a Multi-Cloud environment


  • 8+ years managing direct reports and Service Provider teams


  • Demonstrated success driving reliability transformation across multiple engineering domains


  • Deep understanding of cloud-native architectures, distributed systems, and modern software delivery


  • Proven ability to influence technical strategy and standards without direct authority


  • Experience defining SLOs, SLIs, error budgets, and operational maturity frameworks


  • Strong executive communication skills and systems thinking mindset


Preferred:

  • Graduate Degree in a technical discipline


  • 3+ years experience managing Public Cloud technology stacks such as AWS, Azure, Alibaba, GCP, etc.


  • 10+ years experience leading and engaging highly technical architecture, engineering and operations teams


  • 10+ years of hands on technical experience in infrastructure and/or development teams


  • Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision


  • Comfortable applying a combination of qualitative and quantitative methods to define success


  • Expert problem solver that is to be able to solve challenges across people, process and technology


  • Ability to build strong relationships and network throughout the broader IT community


  • Experience in the security, implementation and operational support of mission critical products


  • Strong influencing skills and an ability to overcome barriers while driving change


  • Experience in researching emerging technologies and trends, standards, and products


  • Experience in developing technology roadmaps and strategies


  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams


  • Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise


  • Strong attention to detail with an ability to operate effectively across multiple priorities


  • ITILv4 certification


  • Experience operating in an Agile or SAFE framework


  • AWS, Azure, Oracle or similar cloud certifications


  • Familiarity with hospitality, travel, retail, or large-scale consumer-facing platforms


CORE WORK ACTIVITIES

Domain Reliability Strategy & Transformation

  • Define and execute domain reliability strategies for Data, and Core platforms


  • Translate enterprise reliability transformation objectives into actionable domain roadmaps


  • Establish service ownership models, service tiering, and reliability targets


  • Identify organizational, process, and technology barriers to reliability adoption and drive remediation


SRE & DevSecOps Enablement

  • Expand and mature embedded SRE capabilities within domain engineering teams


  • Drive adoption of SLOs, error budgets, production readiness, and operational excellence practices


  • Embed reliability considerations into architecture reviews and CI/CD pipelines


  • Improve deployment safety, change quality, and risk reduction


Incident Reduction, Resiliency & Learning

  • Lead blameless post-incident reviews and root cause analysis


  • Ensure systemic corrective actions that prevent repeat incidents


  • Promote resiliency engineering practices such as fault isolation and graceful degradation


  • Continuously improve incident response effectiveness and prevention


Enterprise Engineering Excellence & Automation

  • Promote resiliency engineering practices such as fault isolation and graceful degradation


  • Eliminate operational toil through automation and self-healing systems


  • Establish and prioritize domain reliability backlogs focused on systemic risk reduction


  • Increase engineering leverage through reusable reliability patterns and platforms


  • Advance observability maturity across metrics, logs, and traces


Enterprise Visibility & Executive Reporting

  • Develop and maintain executive-level reliability scorecards


  • Provide visibility into reliability trends, risk posture, and maturity improvements


  • Connect reliability outcomes to customer experience and business impact


  • Communicate progress, risks, and trade-offs to executive leadership


Service Provider Management

  • Own outcomes of the aligned Service Provider team inclusive of project delivery and operations


  • Make short term plans for the team to effectively utilize resources


  • Facilitate timely resolution of service delivery problems and minimizes the impact to clients


Managing and Conducting Human Resources Activities

  • Build and lead high-performing Domain Reliability Engineering teams


  • Develop engineering leaders with strong SRE and systems expertise


  • Expand global engineering capabilities, including Hyderabad


  • Lead vendor reduction and transition toward engineering-led reliability models


  • Foster a culture of accountability, learning, and continuous improvement


  • Interviews and hires employees.


  • Promotes the fair and equitable treatment of employees.


  • Facilitates regular, ongoing communication in department (e.g., staff meetings).


  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.


  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.


  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.


  • Solicits employee feedback.


  • Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns


  • Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating


  • Procedures (SOPs and LSOPs) and supports the Peer Review Process.


  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.


  • Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.


  • Identifies talents of direct reports and their teams and assists with their growth and development plans.


Success Measures

  • Increased percentage of services operating with defined SLOs and service ownership


  • Reduction in repeat incidents and severity of reliability events


  • Improved change success rates and deployment safety metrics


  • Increased automation and reduction of manual operational toil


  • Demonstrable year-over-year improvements in reliability maturity scores

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

Similar Jobs

More Jobs at Marriott International

More Enterprise Technology Jobs

Find similar Senior Director, Enterprise Reliability Engineering jobs: